Order Processing Specialist

Order Processing Specialist

Location: Ballston Spa, NY Pay Rate: 20-21/hr Schedule: Monday-Friday 8-4:30

Position Overview

We are seeking a highly organized and customer-focused Order Processing Specialist to support our client's sales team and ensure the efficient processing of customer orders. This role serves as a key point of contact between customers, manufacturers, sales representatives, and internal departments, helping to deliver exceptional customer service while maintaining accurate order and pricing information.

The ideal candidate is detail-oriented, enjoys working in a fast-paced environment, and has strong administrative, communication, and problem-solving skills. This is a full-time, onsite position reporting to the Accounts Receivable/Office Manager.

Key Responsibilities

• Process customer sales orders accurately and efficiently while managing the order workflow between customers and manufacturers.
• Review, print, and import Electronic Data Interchange (EDI) purchase orders on a daily basis.
• Create and maintain customer, manufacturer, and product records within the order management system (MCS).
• Maintain manufacturer pricing and ensure pricing data remains accurate and up to date.
• Partner with the Accounts Receivable team to ensure customer and order information is accurate while providing backup support when needed.
• Complete and maintain required documentation, including price change forms, wholesaler codes, reclamation forms, order uploads, pricing updates, and other operational records.
• Process New Item Forms (NIFs) through forms, email, and customer portals.
• Coordinate product sample requests and monitor deliveries, providing status updates as needed.
• Serve as a primary point of contact for customers and sales representatives by responding promptly to inquiries regarding orders, pricing, product availability, and shipment status.
• Build and maintain positive customer relationships by identifying needs, resolving order-related issues, and ensuring a high level of customer satisfaction.
• Support the sales team with administrative tasks and cross-functional projects to improve operational efficiency.
• Assist with additional projects and responsibilities as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in customer service, order processing, administrative support, or a related office environment.
• Proficiency with Microsoft Office 365; intermediate Microsoft Excel skills are preferred.
• Strong attention to detail with accurate data entry skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities with the ability to manage multiple priorities.
• Experience working collaboratively with cross-functional teams.
• Ability to quickly learn new systems, software, and business processes.
• Self-motivated with a proven ability to meet deadlines and performance goals.
• Comfortable working in a fast-paced, customer-focused environment.
• Experience with MCS, DOT Foods, or similar order management systems is a plus.
• Strong customer service and relationship-building skills.
• Ability to prioritize competing tasks while maintaining accuracy.
• Professional, positive attitude with excellent problem-solving abilities.
• Adaptable, dependable, and eager to support both customers and internal teams.
• Experience supporting a sales team or inside sales function is highly desirable.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.