Front Desk Representative - Facial Plastic Surgery

Front Desk Representative

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.

Midwest Facial Plastic Surgery is seeking an exceptional individual with strong interpersonal and customer service skills to join our team as a Front Desk Representative. This is an amazing opportunity to contribute to a growing organization and utilize your skills in Aesthetics and Facial Plastics. This role is perfect for an individual looking to continue to grow their customer/guest services skills, including those who have worked in healthcare as well as those who have experience as guest service specialists within the beauty, aesthetic, and cosmetic industries.

Responsibilities

• Provide exceptional customer service, welcoming patients and ensuring an effective and efficient check-in process.
• Answer incoming phone calls, make appointment reservations accurately, and maintain thorough records.
• Facilitate efficient patient flow within the clinic, ensuring a smooth and organized experience for all guests.
• Obtain and enter demographic and insurance information into the system, collecting copays and necessary information to ensure a smooth appointment process.
• Notify patients of collection policies and procedures.
• Maintain up-to-date knowledge and educate patients about Midwest Facial Plastics and Face products, services, treatments, and policies to provide informed guidance to guests.
• Ensure patient satisfaction with their visit and surgery scheduling process, leaving a positive impression of Midwest Facial Plastics.
• Maintain an exceptional facility appearance, ensuring cleanliness and organization.
• Serves as the Midwest Facial Plastics & ENT contact for numerous Dermatology offices, hospitals, surgery centers, and physicians regarding their schedules, procedures, and concerns.
• Other duties as assigned.

Basic Qualifications

• Strong communication and interpersonal skills with the ability to build rapport and establish long-term relationships with patients and a genuine passion for providing an outstanding patient experience.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Proficient in using technology and computer systems for scheduling and record-keeping purposes.
• Positive attitude, team player, and a willingness to go above and beyond
• Willingness and ability to work and travel between all clinic locations
• High-School Diploma or Equivalent
• Valid Driver's License

Preferred Qualifications

• 1+ years of customer service, sales, or reception experience
• 1+ years of Plastic Surgery, Cosmetic or Aesthetic office experience
• 1+ years experience working in an EMR system
• Experience within the facial plastics or cosmetic industry

Midwest Culture

As a physician-owned practice serving our communities for over 110 years, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient-focused and relationship-based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship and Career Growth

At Midwest Facial Plastics, we are deeply committed to the growth and success of our team members, particularly those who are new to our organization. We take pride in fostering a collaborative environment that embraces individuals with varying levels of experience and tenure. We have a focus on knowledge sharing and mentorship, enabling everyone to learn, grow, and excel together. We believe in the power of teamwork and are dedicated to supporting and empowering each member of our team.

Work/Life Balance

At Midwest, we place a high value on work-life balance. We offer a consistent Monday-Friday schedule from 8 am to 5 pm with paid holidays and a flexible Vacation policy to prioritize your well-being. Our goal is to foster a supportive environment where you can thrive both personally and professionally.

Midwest Ear, Nose & Throat Specialists