Customer Experience Customer Success Specialist

The application window is expected to close on: 11/10/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government DOD Security Clearance.Meet the TeamThe Customer Success Specialist (CSS) role ensures the adoption of software and value realization that lead to successful service renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies. Our CSS’s are an integral part of the Customer Experience (CX) team delivering proactive Technical Adoption Plans (TAPs) to our customers. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer’s trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.Your ImpactAs a Customer Success Specialist, you will drive solutions-based, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.You will regularly lead customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and multi-functional onboarding programs.The CSS acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes. Additionally, you will oversee Technical Adoption Plans (TAP) execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions. At the core, a CSS must be able to demonstrate deep technical knowledge in at least one area of expertise and be able to engage with customers on its application in their architectures. You will work directly with our customers and gain direct experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact on the lives of Veterans and military service members. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.Minimum Qualifications:Must possess a current US Government DOD Security clearance at a TS/SCI Full Scope level.8 years relevant experience in Cisco networking (Emphasis on Security. Enterprise Networking, Data Center, Full Scope Observability (FSO) and AI are a plus).Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills (Security, Enterprise Networking).Comfortable speaking in front customers, both live and via video, presenting Cisco solutions with confidence.Preferred Qualifications:Be experienced delivering Cisco standard methodologies within our customer's infrastructure.Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems.Be able to develop and orchestrate technical adoption plans (TAPs) that align with customer business objectives and improve technology investments to promote the full realization of Cisco solutionsStrong analytical and problem-solving skills with ability to solve technical problems.The ability to dive strategic, technical and complex adoption strategies across large, strategic customer segments, leading complex enterprise deployments where AI-analytics inform both planning and executionRegularly lead customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programsHave the capacity to see and articulate a vision that inspires adoption and change!*LI-VL1#CJ#PSJF#PSNSOWhy Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $153,300.00 to $207,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.The applicable full salary ranges for this position, by specific state, are listed below:New York City Metro Area:$173,900.00 - $256,800.00Non-Metro New York state & Washington state:$153,300.00 - $240,800.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Job SummaryJob number: 2021249Profession: Customer Experience