Program Assistant - Outpatient

Job Description

Job Description

The Program Assistant provides essential administrative and operational support to ensure the smooth functioning of daily program activities. Key responsibilities include front-line client communication via phone coverage, maintaining consistent physical office presence, and offering general administrative assistance to program staff. The role supports compliance and documentation processes, including overseeing reminder systems, managing discharge communications, and handling survey tracking. Additionally, the Program Assistant provides administrative support to the psychiatric provider and ensures timely and accurate uploading of documentation into the electronic health record.

What you'll be doing

• Scheduling client psychiatric appointments.
• Responding to client inquiries via telephone in a timely and professional manner
• Oversees the set-up, maintenance, and closure of client records, including all files needed for medical, Managed Care Organizations, and therapists. Responds to requests for release of records.
• Assisting with other duties as assigned which may include but are not limited to: general administrative support to Renewal clients, Leadership, and staff; CURC review of documentation, exit surveys, sending and uploading electronic records, etc

If you can do all that, you have what it takes. It might help if...

• High School Diploma or GED with equivalent amount of related experience
• Be at least 21 years of age.
• Demonstrate exceptional time management.
• Can demonstrate flexibility and ability to manage multiple and changing tasks.
• Have a valid Driver's License

Last, but not least, we believe in diversity, equity, inclusion, and belonging.

At Maryhurst, we actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their professional journey with us. We champion creating an environment where everyone can bring their authentic selves to work and advocate for making it effortless for others to do the same.

We sincerely hold inclusion and diversity near our hearts. We know that getting this right is critical for us to live out our organization's core values: Mercy, Reconciliation, Individual Worth and Zeal.

This is a place where you can be you, all of you, and bring your true and honest self to work, every day in every way.

A little about Maryhurst.

At Maryhurst, our residential programs, community-based homes and our outpatient clinical programs all work to serve children in the greatest need. Our residential programs break the cycle of abuse using treatments that restore hope and successfully transition children to more permanent, community or family-based settings. Maryhurst's community and transitional living programs offer tools that prepare survivors of abuse and neglect for better, more hope-filled futures. And lastly, the team at Maryhurst Renewal partners with children, adults and families who are hurting to find the right combination of support, ultimately clearing barriers to success at home, at school, and in the community. Renewal provides one-on-one, group and family counseling in office, home or school-based settings.