Principal Client Solutions Architect - Chicago

Principal Client Solutions Architect

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth. Since launching in 2012, we've grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers. Introhive is one of the fastest-growing B2B relationship intelligence platforms. We're recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte's Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation. Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

Job Summary

Introhive is hiring a Principal Client Solutions Architect to act as the senior technical and solution authority for our most strategic client and prospect engagements. This senior client‑facing role sits at the intersection of technology, business strategy, and measurable value. You'll move enterprise conversations from feature demos to deep technical and strategic workshops that prove how Introhive can integrate within a client's ecosystem and deliver measurable impact. Our enterprise clients need to understand how Introhive fits into their CRM, data, privacy, and security environments, and how it will drive ROI and growth. You will help them find those answers and create the technical confidence needed to move forward. This is not a traditional Solutions Consultant role. It's an advanced architecture position for someone who defines, designs, and communicates value‑driven solutions that build executive trust. Location Remote - Open to candidates in Canada and the U.S., with preference for those located in Eastern or Central time zones.

What You'll Bring

You are a senior technical strategist who brings equal parts business acumen and architectural discipline. You're able to interpret big business goals, simplify complexity without losing precision, and turn capability into confidence. You balance technical rigour with commercial acumen, bringing clarity, trust, and actionable solutions to every engagement. You are as comfortable in a C-suite strategy conversation as you are in a detailed data flow or API discussion, and you're able to guide executives toward clear, measurable outcomes, challenge assumptions constructively, and elevate the quality of every technical conversation around you. Above all, you help clients believe, with confidence, that Introhive understands their environment, can solve their problems, and can deliver measurable value quickly.

Key Responsibilities

• Lead Strategic Technical Discovery and Workshops
• Conduct deep technical and business discovery with enterprise clients
• Map systems, integrations, and dependencies to clarify the environment
• Facilitate clear, high‑impact conversations that reduce risk and accelerate consensus
• Architect Scalable, Client-Centred Solutions
• Translate complex business goals into actionable solution designs
• Define early‑value use cases, integrations, and reporting workflows
• Ensure proposed architectures are commercially viable and technically sound
• Translate Discovery into Execution Clarity
• Produce precise, builder‑ready technical specifications
• Partner with Professional Services to maintain alignment throughout delivery
• Turn ambiguity into structured technical and business clarity
• Establish Technical Credibility
• Lead discussions on enterprise data privacy, InfoSec, and systems integration
• Explain how Introhive interacts with platforms such as enterprise CRMs and downstream AI/Data Lake architectures
• Build trust across executive and technical stakeholders
• Connect Capabilities to Business Outcomes and Value
• Convert complex product capabilities into clear value‑based narratives
• Identify and communicate high‑value, quick‑win use cases for early results
• Support "land and expand" strategies that drive measurable impact
• Support Strategic Sales, Renewal and Expansion
• Provide technical leadership on high‑value deals, renewals, and expansions
• Collaborate cross‑functionally with Sales, Customer Success, and Services
• Reconnect solution design to business outcomes for at‑risk or strategic clients
• Elevate Consulting Standards
• Model world‑class solutioning and discovery practices
• Mentor peers and develop reusable frameworks for consistency and impact
• Share learnings to strengthen the technical credibility across the GTM team
• Feed Field Insights Back into Product and GTM Strategy
• Communicate recurring patterns, integration gaps, and client challenges to Product and Marketing teams
• Turn on-the-ground intelligence into practical recommendations for product and go-to-market strategy

What You'll Need To Succeed

• 10+ years' experience in solutions architecture, pre‑sales, or professional services roles in complex B2B SaaS or enterprise environments
• Extensive expertise in data, CRM, API integration, and enterprise architecture
• Executive presence. Highly adept at leading strategic and technical sessions with senior stakeholders
• Advanced solution design skills grounded in real‑world feasibility and measurable impact
• Ability to turn business objectives into actionable technical requirements
• Deep familiarity with security, privacy, and compliance frameworks
• Consultative acumen. Able to challenge assumptions constructively, and quickly and sustainably inspire confidence
• Proven record of cross‑functional collaboration with Sales, Product, Engineering, Customer Success and Services teams
• Ability to simplify complexity for business leaders while increasing clarity for technical teams
• A passion for team leadership and mentorship, raising the technical and consultative standard
• Familiarity with systems such as Salesforce, Microsoft Dynamics, and related CRM ecosystems
• Exposure to relationship intelligence, analytics, or data enrichment technologies
• Experience in professional services, legal, or financial sectors
• Understanding of AI‑driven or data‑automation platforms

What Success Looks Like

• Clients move confidently from demo to technical validation and deployment
• Professional Services receives clear, complete requirements with minimal rework
• Privacy and InfoSec discussions are addressed early and effectively
• Clients realize visible value within six months of project kickoff
• Sales, CS, and Product teams tell a unified business‑value story
• Our Solutions Consulting team grows in technical depth and strategic influence

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That's why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that's got your back.