Lead Public Safety Dispatcher (f/t)

The Lead Public Safety Dispatcher-TR is responsible for dispatching of police personnel in response to calls for service, aids the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center, as well as performing the job duties assigned while on duty in the 9-1-1 center. The person assigned to the Lead Training position will be responsible for developing and implementing training for the Public Safety Dispatchers and the Dispatcher I (CommTech) group, in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Operations Manager. Responsibilities include developing and maintaining Training and Operations Manuals. Incumbents may serve as training coordinators for formal training and performance programs. The lead Public Safety Dispatchers, at the direction of the Technical Services Director, will supply input for employee evaluations.

The Lead Public Safety Dispatcher-TR is responsible for the general operation of the UCSF Communication Center, which consists of the following: process telephone calls for 911 police, fire medical and non-emergency services; input information into a Computer Aided Dispatch (CAD) System; input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained; operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic; operate a hand-held two-way radio for communications; maintain various logs; process various alarms; and perform other duties as assigned.

The Lead Public Safety Dispatcher-TR is responsible for dispatching of police personnel in response to calls for service, aids the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center, as well as performing the job duties assigned while on duty in the 9-1-1 center. The person assigned to the Lead Training position will be responsible for developing and implementing training for the Public Safety Dispatchers and the Dispatcher I (CommTech) group, in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Operations Manager. Responsibilities include developing and maintaining Training and Operations Manuals. Incumbents may serve as training coordinators for formal training and performance programs. The lead Public Safety Dispatchers, at the direction of the Technical Services Director, will supply input for employee evaluations.

The Lead Public Safety Dispatcher-TR is responsible for the general operation of the UCSF Communication Center, which consists of the following: process telephone calls for 911 police, fire medical and non-emergency services; input information into a Computer Aided Dispatch (CAD) System; input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained; operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic; operate a hand-held two-way radio for communications; maintain various logs; process various alarms; and perform other duties as assigned.

Requirements:

• High School diploma or GED equivalent.
• Valid California Driver's License.
• Satisfactory completion of a POST- certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire; undergo a thorough background investigation; an evaluation of oral communication skills; the completion of 12 months' probation; and the completion of a medical examination.
• Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy.
• Knowledge of Police Dispatching Procedures, including the Operation of state-of-the-art Telephone and Radio Systems, within 1 year of appointment
• Effective written and verbal communications
• Must be able to work shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
• Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards.
• Knowledge of Information Technology, Personal Computers, and related Software Applications. Knowledge of Police Dispatching Procedures, including the Operation of state-of-the-art Telephone and Radio Systems
• Knowledge of Computer Aided Dispatch (CAD) and Records Systems, knowledge of Information Technology, Personal Computers, and related Software Applications.
• The ability to work various shifts onsite in our San Francisco office.

About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit:

Requirements:

• High School diploma or GED equivalent.
• Valid California Driver's License.
• Satisfactory completion of a POST- certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire; undergo a thorough background investigation; an evaluation of oral communication skills; the completion of 12 months' probation; and the completion of a medical examination.
• Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy.
• Knowledge of Police Dispatching Procedures, including the Operation of state-of-the-art Telephone and Radio Systems, within 1 year of appointment
• Effective written and verbal communications
• Must be able to work shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
• Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards.
• Knowledge of Information Technology, Personal Computers, and related Software Applications. Knowledge of Police Dispatching Procedures, including the Operation of state-of-the-art Telephone and Radio Systems
• Knowledge of Computer Aided Dispatch (CAD) and Records Systems, knowledge of Information Technology, Personal Computers, and related Software Applications.
• The ability to work various shifts onsite in our San Francisco office.

Required

Preferred

Job Industries

• Other