Logistics Account Specialist

Logistics Account Specialist I

Lombard, IL - Hybrid

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role

Work Model: Hybrid

Work Schedule: Monday Friday, 8:00 am 5:00 pm

Travel Requirements: Minimal travel

Supervisory Responsibilities: None

Reports to: Director, Operations or Manager, Operations

Pay Range: $60,000 - $70,000 Depending on experience

*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.

Summary / Primary Role:

The Logistics Account Specialist I (LAS I) is responsible for the day-to-day management of assigned customer accounts and domestic shipments from initial tender through final delivery. This role serves as a key point of contact for customers and logistics service providers, proactively managing shipment activity, resolving service issues, and ensuring a high level of customer service throughout the transportation process.

What You'll Do:

• Manage assigned accounts and maintain strong working relationships with clients, carriers, and Logistics Service Providers (LSPs).
• Coordinate and monitor empty and loaded domestic shipments from tender through final delivery.
• Proactively identify and resolve pickup, delivery, and in-transit exceptions, including delays, mechanical issues, and lost shipments.
• Develop service recovery solutions and communicate timely updates and alternative options to customers when service disruptions occur.
• Serve as a primary liaison between clients and carriers to resolve delivery delays and other shipment-related concerns.
• Investigate shipment exceptions and accurately document pickup, delivery, and tracking updates in the appropriate systems.
• Serve as a primary point of contact for expedite tracking information for assigned client teams.
• Prioritize multiple requests and tasks while maintaining accuracy and responsiveness.
• Participate in client meetings and business reviews as needed.
• Support the development of procedures and training documentation and assist with training team members as needed.
• Partner with Logistics Operations leadership to meet Odyssey service standards and applicable client Key Performance Indicators (KPIs).
• Collaborate with IT regarding system enhancements and upgrades when needed.
• Identify opportunities to improve processes, service levels, and operational performance.
• Maintain a safe work environment and follow established safety practices.
• Perform other duties and projects as assigned.

What You Bring:

• High school diploma or GED required.
• 25 years of experience in logistics, transportation, or a similar role required.
• Experience coordinating door-to-door shipments using rail and trucking providers preferred.
• Working knowledge of transportation terminology, documentation, processes, and principles.
• Strong customer service, organizational, problem-solving, and negotiation skills.
• Excellent verbal and written communication skills with the ability to work effectively with customers, carriers, and internal teams.
• Strong analytical skills and sound judgment when resolving operational issues.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Ability to manage multiple priorities, meet deadlines, and adapt quickly to changing operational needs.
• Self-motivated and capable of working effectively with minimal supervision.
• Strong attention to detail with the ability to maintain timely, complete, and accurate records.
• Professional and courteous communication style when interacting with clients, vendors, visitors, and colleagues.
• Willingness and ability to work occasional weekends or after-hours as business needs require.
• Knowledge of general transportation rules and regulations is a plus.
• Ability to identify and support process and performance improvements.

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

A choice of medical plans with FSA and HSA options Dental Insurance Vision Insurance Company-paid Life and Disability Insurance 401(k) Plan with Company Match Paid Time Off (PTO) and Company Holidays Employee Assistance Program Company Health & Wellness Program Discounts with Preferred Vendors

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.