OFFICE ASSOCIATE, Opt. 2

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. Position Overview The Illinois Department of Natural Resources is seeking to hire two Office Associates for the Office of Strategic Services. This position will provide information, rules, regulations, policies, and procedures to clientele over the telephone, computer, or in person; calculates returns and review discrepancies that are sent to vendors and close requests; maintain accurate data in the online electronic system by reviewing permits and sales; and send specialized sporting licenses, printed materials, permitting decals, etc. to vendors as requested. The Office of Strategic Services (OSS) facilitates IDNR’s significant economic impact through the sale of licenses and permits for hunting, fishing, boating, and snowmobiling activities. Essential Functions Completes complex and specialized clerical duties involving license consignment and commercial permit sales within the Office of Strategic Services. Achieves detailed work assignments by following IL Statutes and IL Administrative Rules for vendor accounts. Assists vendors on the phone or in person with matters concerning point of sale equipment and programs used in the sales of licenses through computer sale transaction. Assists the Office in distributing licenses to vendors by packing and shipping them to the correct location. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience. Requires the ability to keyboard accurately at 45 wpm. Conditions of Employment All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. Requires completion of a background check and self-disclosure of criminal history. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours and Location Work Hours: Monday - Friday, 8:00AM - 4:30PM w/ 1 hr. Lunch Headquarter Location: IDNR Headquarters, 1 Natural Resources Wy, Springfield, Illinois, 62702 Work County: Sangamon Contact Information Agency Contact: Vicky Fowler Email: View email address on click.appcast.io Phone #: View phone number on click.appcast.io #J-18808-Ljbffr