Customer Service

Customer Service

Location: Dallas, TX 75247

Pay Rate: $18.00/hr

Shift: 1st Shift Office

Job Duties/Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and policies to resolve customer concerns.
• Assist customers with troubleshooting issues, processing orders, returns, or refunds.
• Maintain detailed records of customer interactions, complaints, and resolutions using company systems.
• Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
• Uphold a positive and empathetic attitude while interacting with customers.
• Monitor customer feedback and suggest improvements to enhance service quality.

Qualifications & Requirements:

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer literacy and familiarity with customer service software or CRM tools.
• Problem-solving skills and attention to detail.
• Ability to work well in a team-oriented environment.
• Adaptability to handle challenging situations and customer complaints calmly.