Assistant General Manager (Barclays Center)

Assistant General Manager - Barclays Center

Barclays Center is a world-class, multi-purpose sports and entertainment arena in the heart of Brooklyn and one of the most active venues in North America since opening in 2012. It is the home of the NBA's Brooklyn Nets and WNBA's New York Liberty, while also hosting premier global concerts, marquee sporting events, and cultural programming year-round. Renowned for its iconic design and intimate seating configuration, the arena offers approximately 17,700 seats for basketball and up to 19,000 for concerts, supported by robust premium amenities including luxury suites and exclusive clubs. Barclays Center consistently ranks among the top-grossing U.S. arenas, has earned multiple industry awards, and was an early leader in sustainability with LEED Silver certification. Ongoing capital investment continues to enhance the fan and artist experience, reinforcing its position as a best-in-class live entertainment destination.

Essential Duties & Responsibilities

• Operational Excellence: Lead all day-to-day arena operations, ensuring best-in-class safety, security, cleanliness, and event execution on both event and non-event days.
• Executive Leadership & Strategy: Serve on the Executive Committee, shaping enterprise strategy, operational priorities, and long-term planning.
• People Leadership & Culture: Develop and lead a diverse senior team across operations, engineering, security, event services, HR, IT, and guest services, fostering a high-performance, inclusive culture.
• Guest & Fan Experience: Champion a premium guest experience by aligning service standards, operations, and facility presentation with financial objectives.
• Safety, Security & Risk Management: Oversee safety, security, emergency preparedness, and crisis response in coordination with public agencies, unions, and internal partners.
• Capital Planning & Asset Management: Manage operating and capital budgets while overseeing infrastructure, major systems, and long-term asset planning.
• Facility Integrity & Presentation: Maintain the arena at best-in-class standards across public, premium, and back-of-house spaces, ensuring event readiness.
• Labor & Workforce Strategy: Lead union relations, labor negotiations, and contract compliance; partner with HR on workforce planning and performance management.
• Stakeholder & Partner Management: Serve as the primary operations liaison with promoters, touring partners, sponsors, vendors, and internal stakeholders.
• Continuous Improvement & Accountability: Drive innovation, operational efficiency, and performance measurement to improve safety, service, and financial results.

Qualifications

• Senior venue leadership experience, preferably as an AGM or equivalent, within a large-scale, multi-purpose arena, stadium, or major concert venue.

• 7+ years of progressive leadership experience in sports, music, or live entertainment venues of comparable size and complexity.

• Proven labor relations expertise, including successful negotiation and administration of Collective Bargaining Agreements and leadership of both unionized and non-union workforces.

• Demonstrated people leadership with a strong track record of building, developing, and retaining diverse, high-performing teams.

• Comprehensive operational acumen, including facility operations, capital planning, budget development, and personnel management.

• Strong stakeholder management experience, working effectively with team ownership, leagues, promoters, food & beverage partners, ticketing providers, and strategic vendors.

• Deep understanding of safety, compliance, and risk management, including OSHA, ADA (Titles II & III), and applicable federal, state, and local regulations.

• Ability to perform and lead under pressure, balancing competing priorities and tight timelines inherent in live sports and entertainment environments.

• Experience driving process improvement and scale, including workflow design, standardization, and operational efficiency across complex organizations.

• Creative and strategic mindset, able to support innovative ideas that enhance brand equity while aligning with ownership, company values, and business objectives.

• Exceptional organizational and time management skills with a bias toward execution.

• Bachelor's degree in Business, Sports Management, Hospitality, or a related field (or equivalent experience).

Compensation

This role offers a base salary range of $250,000–$275,000, plus performance-based incentives, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan. Final compensation will be determined based on experience, skills, and qualifications.

Working Conditions

Location: On Site - Barclays Center, Brooklyn NY

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

About Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of LiSO venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.