Technical Support

Technical Support

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Job Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.

Identifies and resolves basic communications problems.

Prepares or assists in the preparation of service record documentation.

Shows awareness of standards and regulatory requirements related to assigned tasks.

Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.

May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.

May write and update personal computer and mainframe application programs.

Experience in automated data processing systems.

Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to communicate effectively, and to train others.

Provides assistance in the design, development, and maintenance of various system applications.

Provides technical assistance and support for applications and hardware problems.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

Reviews and recommends procurement of information technology equipment.

Maintains the necessary security controls over software.

Makes presentations and briefings for training sessions.

Prepares briefings, reports, and evaluations on system efficiency and utilization.

Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Years of Experience:

1 to 3 years of experience in the field or in a related area.

Skills:

Experience with Polycom and Tandberg Video conferencing systems

Security+ certification

Candidates must have ability to work autonomously

Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.

Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations

Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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