Desktop Support technician
Yochana
Key Responsibilities:
- Manage and support USA boutique devices.
- Perform Windows 11 imaging and troubleshooting.
- Troubleshoot and support Windows 10 systems.
- Provide hardware support for laptops, desktops, and tablets.
- Support and troubleshoot Microsoft Office products.
- Provide support for POS (Point of Sale) machines.
- Deliver exceptional customer support in an office environment.
- Communicate effectively with team members and customers.
- Proven experience in Windows 11 imaging and troubleshooting - Mandatory
- Strong knowledge of Windows 10 troubleshooting. Mandatory
- Extensive hardware support experience for laptops, desktops, and tablets.
- Proficiency in supporting and troubleshooting Microsoft Office products.
- Experience in supporting POS (Retail) machines - Mandatory
- Excellent written and spoken English skills.
- Strong customer support experience in an office environment.
- Experience with ServiceNow. -
- 3 to 5 years of relevant experience.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Certifications in relevant technologies (e.g., Microsoft Certified: Windows 11, CompTIA A+).
- Experience with supporting retail environments, remote support tools and ticketing systems.
Vacancy posted 6 hours ago
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