Operational Support Coordinator

Job Description

Job Description

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, other duties may be assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate deployment travel and deployment support functions
• Conduct outbriefs and debriefs of deployed personnel for enhancement of future deployments and documentation to read files
• Maintain roll up deployment schedule for all personnel to multiple locations
• Maintain tracker of travel documents, visas, expiration dates of training and checklist requirements per assigned locations, in reference to Board Members and Customers 
• Coordinate and manage all deployed personnel travel submissions, multi department Customers (Internal and External) until travel is concurred
• Coordinate with Operations Management timeline and schedule personnel for required briefings and out processes
• Manage Vendor visitor badge requests, per DOE guidelines and requirements, to include annual employee renewal for NNSS access. Primary POC with DOE Visit Control relationship
• Direct and assist training manager to coordinate deployment specific training to maintain currencies
• Coordinate with Leadership, scheduling and site lead identification
• Create, implement and coordinate SOP’s for deployed locations as they vary requirements and maintain checklists for each location to have a departmental baseline for cross training purposes
• Set up legal briefings required for travel to locations
• Maintain briefings on tracker to make sure personnel maintains currency
• Coordinate and track and maintain multiple calendars for appointments, briefings in support of operational objectives in multiple systems
• Manage and coordinate travel to our office for our BoD partners and vendors
• Manage sensitive casualty plan and certification for deployed personnel to include communication with customer follow up and updates
• Manage sensitive isolated plan and certification for deployed personnel to include communication with customer follow up and updates
• Support deployed personnel 24/7 in multiple times zones and locations
• Strong communicator, pro-active information sharing, input and feedback
• Self-starter, able to engage to take on tasks independently without supervisor or acknowledgement
• Detailed oriented, strong listener and collection of travel information from the field to add in the read-files as needed
• Contribute to continued development and improvement of OSS department
• Maintain focus on Customer Service
• Additional duties as assigned in reference to Board Members and Customers – Confidential and Proprietary responsibilities bound to agreement

All employees are key safety employees and responsible for managing all daily activities in a manner to contribute to maximum profitability, efficiency, and safety. Aviation is a high risk business – all employees must make every reasonable effort to mitigate the risks.

Maintain standards that are right for the job/mission, and provide co-workers, supervisors and managers input on safety concerns. Responsible in all aspects of duties for identifying, managing risk, and implementing hazard mitigation. Provide input requested in identifying needed training for essential skills and knowledge.

Obtain and maintain an appropriate level security approval. Must be a US citizen.

Job Requirements:

Skills and Abilities Skills and Abilities
Demonstrates exceptional verbal and written communication skills, creates accurate and detailed reports, shares information and ideas with others, listens and gets clarification. Speaks fluent English.
Ability to effectively present information in one-on-one and small group situations to customers, clients and employees.

Ability to apply common sense understanding to carry out instructions detailed in written, oral or diagram form. Uses logic and reasoning to identify and analyze alternate solutions, conclusions or approaches to problems and tasks.

Position Specific Competencies

Job Skills
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. This is distinctly different from those individuals who lack sufficient job skills or knowledge to meet job requirements or who have the skills and knowledge, yet struggle to apply them to day-to-day situations on the job.

Quantity of Work
Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload. This contrasts with those whose output level is clearly below organizational needs, those who make unacceptable tradeoffs between quantity and quality, and/or those whose output is typically below that of others when they are placed on a team.

Customer Focus
Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.

Core Competencies

Communication
Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.
Teamwork
Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. This is distinctly different from those who withhold ideas and opinions, offer ideas or opinions that rarely add value to team discussions, have established a track record with many unmet commitments, and/or have not contributed skills that complement the skills of others on the team.

Safety
Makes sure to understand every safety practice expected by the organization. Takes no shortcuts that increase the risks of accidents, personal injuries or equipment failures. Looks for unsafe practices in the workplace and takes responsibility to ensure that others are aware of the potential impact. This is distinctly different from those who are unaware of many safety expectations, take shortcuts that increase safety risks, and/or fail to recognize and take timely action to increase safe practices by others.