Senior Quality and Configuration Specialist

Job Description At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the right care at the right time, in the right place. Senior Quality and Configuration Specialist At Elara Caring, we believe the best place for your care is where you live. We provide high-quality care to more than 60,000 patients each day in their preferred home setting. As a Senior Quality and Configuration Specialist, you will help develop an amazing team of compassionate and dedicated healthcare providers and actively contribute to our mission. To continue to be an industry pioneer delivering unparalleled care, we need a Senior Quality and Configuration Specialist with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring Mission? Work in a collaborative environment Be rewarded with a unique opportunity to make a difference Competitive compensation package Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost Opportunities for advancement Comprehensive insurance plans for medical, dental, and vision benefits 401(k) with employer match Paid time off, paid holidays, family, and pet bereavement Pet insurance Responsibilities Objectively evaluate the current "As Is" state by surveying, interviewing, and/or conducting focus groups with constituents from across the organization. Provide excellent customer service to clients and internal staff while demonstrating a sense of urgency and expert knowledge. Conduct training of new hires and current staff to ensure that staff are educated on HCHB navigation and workflow assigned to each responsible position. Develop resources (manuals, job aids, helpful tools) for the service lines as it relates to HCHB and Forcura. Oversee the administration, configuration, integration, and maintenance of critical 3rd‑party client‑facing business applications and interfaces. Assist in selection and implementation of new applications as well as upgrades, patches, and new releases to existing applications. Develop project plans and monitor the tracking/reporting status of assigned projects/tasks, issues, and risks. Participate in strategic level discussions to identify opportunities for the organization to leverage technology for improved accuracy and efficiency. What Is Required? Bachelor’s Degree in Business Administration, Healthcare Administration or other relevant field, or 8+ years of equivalent experience in lieu of a degree. 3+ years experience in Home Health or Hospice. 3+ years experience with HomeCare HomeBase. Prior experience in implementing business process reviews. Experience mapping current and desired processes in detail, showing various process steps and who is performing each step. You will report to the Vice President of Quality and Configuration. Note: This is not a comprehensive list of all job responsibilities; a full job description will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io. Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed. #J-18808-Ljbffr Elara Caring