Service Center Shop Lead

Job Description

Job Description

Description:

International Drilling Equipment is seeking a Service Center Shop Lead to join our team.

The Service Center Shop Lead plays a crucial role. leading daily service execution, directing and managing mechanics, enforcing service quality and safety standards, and ensuring work is completed correctly and efficiently while ensuring that all work leaving the service center meets company standards.

IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder.

Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole.

Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise

Core Accountability

• Own daily work execution in the service center
• Daily priority and resource assignment alignment with District Service Manager.
• Assign work to mechanics based on skill, complexity, and priority.
• Conduct daily start of shift huddles.
• Monitor progress and adjust assignments as conditions change

Quality Control & Technical Authority

• Serve as the final quality authority for all repair and service work.
• Perform in process and final inspections.
• Ensure repairs meet OEM specifications and internal standards.
• Stop work immediately if quality or safety is compromised.

Mechanical Leadership & Development

• Lead, coach, and manage the team of mechanics.
• Reinforce accountability, workmanship, and professionalism.
• Mentor technicians on diagnostics and repair standards.
• Identify skills gaps and escalate training needs.

Process Improvement & Compliance

• Standardize shop workflows and implement best practices for scheduling, documentation, and quality control.
• Monitor and enforce safety protocols, PPE usage, and OSHA compliance in shop, yard, and warehouse areas.
• Lead initiatives to improve operational efficiency, reduce costs, and enhance customer satisfaction.

Shop Discipline, Safety & Organization

• Maintain an organized, clean, and safe shop environment.
• Ensure tools, equipment, and WIP assets are controlled and staged correctly.
• Always enforce safety and housekeeping standards.

Issue Escalation & Coordination

• Escalation of issues early when:
• Unexpected damage is found
• Parts delays impact delivery
• Scope changes affect timelines.
• Coordinate with the Service District Manager and Service Advisor.

Education & Experience

• Related field experience in technical and service centers.
• Experience managing shop operations, field service coordination, or similar environments preferred.

Work Hours and Environment:

• Working hours are M-F 9am to 5:30pm
• Work Environment is in a shop that can be exposed to weather and elements according to the season
• This position reports to the Nazareth, PA, location

Benefits:

IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter.

IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed.

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