Night Auditor

Hotel Night AuditorThe Night Auditor is responsible for providing excellent guest service during overnight hours while performing front desk duties and completing daily accounting and reporting tasks. This entry-level position combines customer service, basic bookkeeping, and administrative responsibilities to ensure smooth hotel operations overnight.Key Responsibilities:Welcome guests, complete check-ins and check-outs, and assist with guest requests.Answer phones and respond to guest inquiries in a professional manner.Process reservations, cancellations, and room assignments.Reconcile daily hotel transactions and prepare end-of-day reports.Balance cash, credit card, and other payment transactions.Audit guest accounts to ensure accuracy of charges and payments.Maintain accurate records and complete required paperwork.Monitor hotel security and report any unusual activity.Address guest concerns and escalate issues to management when needed.Keep the front desk and lobby area clean and organized.Qualifications:High school diploma or GED preferred.Previous customer service, hospitality, retail, or cashier experience is a plus but not required.Basic computer skills and ability to learn hotel management software.Strong attention to detail and organizational skills.Excellent communication and customer service abilities.Ability to work independently and make sound decisions.Reliable attendance and punctuality.Physical Requirements:Ability to stand, walk, and sit for extended periods.Occasional lifting of luggage or hotel supplies up to 25 pounds.Ability to work overnight shifts, weekends, and holidays as needed.Schedule:Training several days from 3:00 PM to 11:00 PM then shift would be 11:00 PM to 7:00 AMWeekends and holidays will be required