Customer Service Specialist

Customer Service SpecialistFishers, IN 46037OverviewPosition Type Full TimeDescriptionSupports and maintains internal and external customer relationships.Essential Job FunctionsManages relationships with internal and external customersDelivers excellent customer serviceLeads dispute resolutions call between external customers, Operations and SalesWorks with Account Managers and Sales Support Team to provide accurate billingResolves customer complaintsObtains proper documentation and authorization throughout duration of projectVerifies and updates customer account informationMaintains accurate records of discussion and/or correspondence with customersProcesses payment informationAudits project information and pricingComposes and sends reports as requestedEnsures accuracy of all project intake and changesAdvises on company information services including sorting, rework, containment and engineeringActs as liaison for Operations team to communicate project detailsCompletes required training classesAll other duties and responsibilities as may be assignedQualificationsAssociates Degree in Business Administration, Accounting or related field preferred or at least two (2) years related work experienceKnowledge of manufacturing industry practices preferredStrong organizational skills and ability to prioritizeStrong decision making and analytical abilitiesAbility to manage sensitive and confidential informationAbility to be flexible and adapt to changeFunctions well in a team environmentExcellent verbal and written communication skillsProfessionalism/Ethics (trust, respect, integrity, attitude, commitment)Ability to listen/communicate clearly and professionallyDemonstrates a pleasant, patient and friendly attitudeProven work ethic and detail-oriented with a team player mentalityAvailable to work assigned hours based on business needsFor internal candidates, have satisfactory job performance (not on a corrective action)Additional Requirements:Reliable transportationAbility to travel up to 25%Activity - Frequency - Activity - FrequencyStand - O - Lift/Carry - OWalk - O - 10 lbs or less - FSit - C - 11 – 20 lbs - OHandling/Fingering - C - 21 – 50 lbs - NReaching Outward - O - 51 – 100 lbs - NReaching Above Shoulder - O - Over 100 lbs - NClimb - N - Push/Pull - OCrawl - N - 12 lbs or less - OSquat/Kneel - O - 13 – 25 lbs - OBend - O - 26 – 40 lbs - NWorking at Computer - C - 41 – 100 lbs - NN (Not Applicable) - Activity is not applicable to this occupation.O (Occasionally) - Occupation requires this activity up to 33% (0.5 - 2.5+ hrs/day)F (Frequently) - Occupation requires this activity up to 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Senior:Associates Degree in Business Administration, Accounting or related field preferred or at least five (5) years related work experience