Central Operations Associate

Job Description

Job Description

Description

Position Overview

We are seeking a dedicated and detail-oriented Central Operations Associate to join our team. In this role, you will play a pivotal part in providing exceptional support to Financial Advisors and their clients. The Central Operations Associate will manage client onboardings, assist with account management, ensure regulatory compliance, and maintain precise client records. This role is based in our Tampa office and involves collaborating with a diverse group of advisors across the country. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.
Key Responsibilities

• Client Support: Serve as the primary point of contact for client inquiries, providing accurate information about financial products and assisting with processes.
• Account Management: Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues.
• Financial Planning Assistance: Support Financial Advisors by maintaining financial plans and investment details.
• Documentation & Record-Keeping: Process and maintain up-to-date client records, handle documentation, and archive within CRM.
• Compliance: Ensure all client interactions and transactions comply with industry regulations.
• Communication: Maintain clear communication with clients, advisor firms, and internal teams, providing updates on client requests and onboardings.
• Problem Resolution: Address and escalate client issues, ensuring client satisfaction and retention.
• Education & Training: Educate advisors on financial products, services, and systems.
• Vendor Collaboration: Coordinate with custodians to process transactions and maintain account accuracy.
• Reporting & Analysis: Generate reports on account activities, provide insights to improve client service and operations.

Qualifications

• At least three years of experience in financial services, advisory office practices, and custodial operations.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Detail-oriented with the ability to maintain accuracy with financial documents.
• Strong communication skills, both verbal and written, to interact effectively at all levels.
• Ability to manage multiple priorities, resolve issues, and provide high-level customer service.
• Proficiency in office software, reporting tools, and CRM systems.
• Familiarity with investment concepts and industry compliance standards.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance