RCCL Program Administrator/ Manager III

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Functional Title: RCCL Program Administrator/ Manager III
Job Title: Manager III
Agency: Health & Human Services Comm
Department: CCL Residential Field Ops
Posting Number: 20966
Closing Date: 09/18/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $7,970.16- $8,886.16
Pay Frequency: Monthly
Salary Group: TEXAS-B-24
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: ARLINGTON
Job Location Address: 1200 E COPELAND RD STE 400
Other Locations: Fort Worth; Dallas
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Job Description:

Required: The Program Administrator plans, assigns, and supervises the work of the direct delivery and supervisory staff in Residential Child Care Regulation for The Four Corner’s District. This role provides training and performance feedback to supervisors; monitors quality assurance reports; identifies issues; implements action plans and provides direction for further evaluation and follow-up.

The position also supports staffing decisions, approves personnel actions, and coordinates program activities with Child Care Regulation Leadership. The position will ensure staffing resources are used appropriately based on workload and case load data; establishes district goals and objectives, evaluates budget requests, and assists in monitoring budget expenditures. The Program Administrator oversees special investigations and participates in licensing decisions involving revocation, injunctions and administrative penalties. The role may also conduct high profile administrative reviews, represents the agency at hearings, trials and depositions and works with local boards, community organizations, and legislative representatives and their staff.

The Program Administrator supervises multiple Supervisors whose units monitor residential facilities, child-placing agencies, foster homes, and adoptive homes to assess compliance with licensing standards, administrative rules, and applicable law. They also investigate violations of minimum standards in residential facilities and homes. The position ensures that staff evaluate risk to children and take appropriate licensing actions including corrective actions and adverse actions when warranted.

The Program Administrator uses sound management practices including quality assurance reports, case reviews, and other management systems to ensure work is done timely, accurately, and supports strong practice. The position evaluates the competence of staff, provides regular status reports to management, and appropriately handles sensitive and confidential information while supporting supervisors and unit staff professional development. The role may manage the program in the absence of the director for a limited period, presents at conferences, provider meetings, and represents the program with outside groups. The position requires independent judgement and initiative, and ability to work with minimal supervision.

The Program Administrator routinely interacts with licensing staff; child protective services staff, residential contract staff, management staff, and other HHSC staff. It also involves regular other state agency staff, regulated operations, elected officials, legal personnel, provider organizations, the provider community, and the general public.

Essential Job Functions (EJFs):

• Manages and develops the performance of supervisors who report directly to the position and those that are assigned to the position’s area of responsibility.
• Evaluates performance through case readings, quality assurance and other statistical reports, observation of staff, and recommends appropriate action in areas in need of improvement.
• Selects, manages, evaluates, and develops staff through review of performance data, conferences, training, and performance reviews.

• Attends CCR supervisor meetings, staff meetings, and other meetings and conferences to assist in planning, coordinating, supervising, and administering the CCR program. (35%)
• Responsible and accountable for ensuring supervisors and their employees have completed case management actions, processed decisions, and recommended enforcement actions, when necessary, in accordance with the LPPH, HRC, and TAC to ensure the health, safety, and well-being of children in care. (35%)
• Interprets and advises CCR staff, other HHSC staff, agency and facility staff, elected officials, legal personnel, provider organizations, and the general public regarding program policies and procedures. (10%).
• Responsible and accountable for ensuring supervisors participate in community engagement activities. In addition, the employee participated in activities to inform the public and stakeholders about the program. (10%)
• Maintains current knowledge of child development, regulatory practices, health and safety, applicable law and rule, and related fields that support CCR mission of continuing education. (5%)
• Serves on committees and attends meetings, both internal and external, at the direction of CCR Leadership. Performs other duties as assigned and required to maintain unit operations and support a quality program. (5%)

Registrations, Licensure Requirements or Certifications:

None

Knowledge, Skills and Abilities (KSAs):

• Knowledge and/or experience in childcare regulation, child protective services, child placing activities, residential childcare, or closely related fields.
• Skill and experience at utilizing and promoting effective management practices.
• Skill in establishing and maintaining effective working relationships both internally and externally.
• Skill in effective verbal and written communication.
• Ability to use independent judgment and work independently.

• Ability to plan, direct, and assign responsibilities and supervises the work of others in a large geographic area.
• Ability to use basic computer programs for electronic mail, Internet, and word processing.
• Ability to prioritize and manage multiple responsibilities and meet deadlines

Initial Screening Criteria:

• Graduation from an accredited four-year college or university or work experience that is equivalent to a four-year degree.

• At least two years of experience in child welfare, childcare regulation, residential childcare, investigations, compliance, quality assurance, or a closely related field. Texas child welfare or childcare regulation experience is preferred.
• At least two years of experience supervising, leading, or managing staff or teams.

Additional Information:

• Must be able to work outside of regularly scheduled hours as needed. Must be able to travel, include occasionally overnight.
• This position may be eligible for part-time telework in accordance with agency policy and business needs.
• Performs other duties as assigned and required to maintain unit operations.
• This position reports to the Arlington Copeland HHS Office
• Required. Results of final interview, reference checks, and in-basket exercise. Results of background checks for selected applicants.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.