Enterprise Client Director

Enterprise Client Director

The Enterprise Client Director serves as a trusted advisor and strategic thought partner to a select set of GE HealthCare's most critical customers, leading enterprise account planning and acting as a change agent within the account. The ECD owns the account-level relationship strategy across GEHC's equipment, service and digital portfolio engages C-suite and departmental leaders, and is empowered to deliver a unified, differentiated customer experience, unlock incremental value for the customer and for GE HealthCare with support and through orchestration of the Global and Regional teams.

Responsibilities

• Develop and execute a multi-year account strategy aligned to customer priorities, connecting GEHC capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership.
• Translate strategy into quarterly priorities and opportunity plans that the account community can execute.
• Build and sustain senior relationships (C-suite and key executives), anticipate changing needs, and shape customer decision-making as a trusted advisor.
• Present complex information clearly—verbally and in writing—to executive decision makers.
• Serve as the single point of contact and decision maker for Enterprise Accounts, ensuring alignment on who engages whom, when, and why across GEHC.
• Connect customers to the right GEHC resources to meet needs and resolve challenges while maintaining strategic coherence and message discipline.
• Lead and align cross-functional teams around account priorities, clear roles, and operating cadence
• Owns the coordination with USCAN and Global Segment teams / Sales GMs to ensure the right level of engagement from front line sellers.
• Identify and shape enterprise opportunities; engage the Enterprise Solutions team to build large-scale strategic deals (e.g., Care Alliance / Care Pathway-type constructs where applicable).
• Lead cross-segment alignment to improve win rate, deal velocity, and customer confidence in GEHC as a strategic partner.
• For assigned Enterprise Accounts, own funnel health and conversion within accounts, driving Enterprise Solutions funnel, Share of Wallet, Visibility rate, and Win rate.
• Deliver outcomes with explicit accountability for Price discipline / accretion (protecting value and avoiding relationship-discounting).
• Hold internal stakeholders accountable for cross-functional outcomes that impact the enterprise relationship, including cash collection, issue resolution, and delivery commitments; driving closure through influence and escalation pathways when required.

Qualifications

• Bachelor's degree and 5+ years experience in a combination of medical sales, healthcare marketing, clinical/technical modality expertise, clinical technology leadership, or hospital administration in imaging OR 8+ years experience in a combination of medical sales.
• Demonstrated experience presenting complex information to healthcare/hospital C-suite decision makers.
• Demonstrated ability in leading direct teams and through influence.
• Demonstrated ability to orchestrate across multiple, complex stakeholder groups and successfully shape an outcome
• Reside within assigned geography (Cleveland) and travel within territory as required.

Preferred

• Demonstrated ability to drive account-level strategy and organizational alignment across segments and service teams.
• Track record shaping complex, cross-segment opportunities and building enterprise-level deals.
• Comfort operating beyond traditional product categories (e.g., digital, SaaS, precision care strategies where applicable)