Implementation Lead

Description Responsibilities Own our largest, most complex, and most demanding accounts as technical and delivery lead, carrying a significant share of hands-on build work while managing the client relationship end-to-end Serve as the first line of client escalation across the services portfolio, resolving issues independently and escalating to the manager when appropriate Navigate difficult conversations and high-pressure situations with professionalism, keeping clients confident and projects on track Project & delivery management Project manage all new application builds end-to-end, coordinating resources, timelines, dependencies, and communication from kickoff through go-live Manage delivery for select large or complex existing accounts, ensuring work stays aligned to client commitments Establish and maintain consistent delivery standards, documentation, and handoff processes, holding a high bar for quality and accuracy at every stage Take ownership of recurring delivery and coordination work across the team Planning & support Support capacity forecasting, resource allocation, and utilization planning in partnership with the Implementation Manager Coordinate across time zones to support global clients and align internal and client-side stakeholders Contribute to operational and process improvements within the implementation function Requirements 5+ years of experience managing large, complex, and difficult accounts, with a track record of retaining and growing relationships under pressure Possesses the technical depth to serve as lead implementation engineer on any account and contribute hands‑on as needed, including strong data modeling and relational database expertise, a consultative approach to scoping and problem definition, and demonstrated SaaS application experience Relentlessly detail‑oriented, organized, and diligent — you treat precision as non‑negotiable, follow through on every commitment, and never let things slip through the cracks Strong project management skills, with the ability to run multiple concurrent builds and competing priorities without dropping threads Proven ability to coordinate across time zones and work with globally distributed clients and teams Excellent written and verbal communication, including the ability to handle escalations and difficult client conversations with composure A self‑starter who operates with autonomy and sound judgment, knowing when to resolve independently and when to elevate Some travel may be required. Benefits Competitive salary and performance-based incentives Comprehensive health, dental, and vision insurance Retirement savings plan with employer match Paid Holidays Downtown Denver office with paid parking and gym Paid Parental Leave Hybrid work environment #J-18808-Ljbffr TRACKVIA INC