Quality Management Specialist

Senior Continuous Improvement Specialist

Must live local to Manchester NH, as this is a mandatory hybrid position.

Our team supports Elliot Health System by focusing on long-term change in the organization's culture and leadership philosophy. The team partners with colleagues to systematically manage and improve our business and operational processes to meet patient expectations by focusing on becoming a learning organization and developing our people. Passionate about process improvement and increasing the quality of care for patients.

The Senior Continuous Improvement (SR CI) Specialist is responsible for leading and facilitating culture transformation, strategy deployment, and improvement projects across Elliot Hospital using improvement science and methodologies such as lean and six sigma. They coach, teach, and mentor and inspire operational excellence. This includes working with and coaching members of senior leadership, area leaders, and front-line teams using a data-driven, scientific problem-solving approach and teaching continuous improvement methods.

Leads and facilitates system-wide, strategic improvement projects/initiatives within the organization to improve and redesign processes which are critical to quality and patient care.

Engages senior leaders, area leaders, and front-line staff in using lean and six sigma principles and tools to eliminate waste, improve flow, and create value for patients and internal customers.

Collaborates with various members of the organization to collate a team of the "right" people for successful end-to-end project implementation and sustainability.

Utilizes a data-driven approach including development of key performance indicators with data collection, monitoring and analysis.

Conducts and facilitates effective team meetings to ensure that the team is aligned A3 thinking including current state, a defined and measured problem, target state, root causes of problem, countermeasures, goals for implementation and how project will be sustained.

BA/BS in Healthcare, Statistics, Informatics, Business, Engineering or other related field, Required.

Lean/Six Sigma Blackbelt/Master Blackbelt Certification or advanced training and certification, Required

Minimum of 5 years of Continuous Improvement experience with use of advanced lean tools, Required

Proven team facilitation experience, Required

Health, dental, prescription, and vision coverage for full-time & part-time employees

Short term, long term disability, Accident insurance, & life insurance

Tuition Reimbursement

Referral bonuses

Accrued earned time for full-time & part-time employees

403b Retirement plans, with generous employer contributions

And more!