Operations Supervisor (Food, Beverage, & Retail)-AutoCamp Joshua Tree

Food & Beverage/Retail Supervisor

AutoCamp is seeking a dynamic, service-oriented Food & Beverage/Retail Supervisor to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Essential Responsibilities Include, But Are Not Limited To:

• Greet and welcome guests by speaking in a warm, friendly, and courteous manner.
• Provide service of all food and beverage programs in an efficient and friendly manner, and in accordance with Autocamp's policies.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
• Provide delivery of guest-requested items.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Place orders for all food, beverage, and retail products from qualified vendors.
• Receive and secure orders.
• Properly label & date according to comply with applicable state and federal regulations.
• Review, code, approve, and submit invoices to AutoCamp's Accounts Payable.
• Manage monthly inventory: must be available on the 1st of every month.
• Resolve guest complaints and assist with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving guest billing discrepancies.
• Ensure that food & beverage, retail offerings are on brand and within budget guidelines
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
• Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures.
• Participate in all conference calls as required.
• Support the Guest Experience Operation and assist at the Front Desk when needed.
• Support GEPM with event execution as needed.
• Perform any other duties as requested by the Manager.

Educational Requirements and Preferences

• Able and willing to travel regularly.
• Valid driver's license and proof of insurance required.
• Minimum of 21 years of age to serve alcoholic beverages.
• Retail and/or hospitality (server or bartender) experience required.
• Must have the legal ability to serve alcoholic beverages.

Desired Skills and Experience

• A passion for hospitality and the great outdoors.
• Strong relationship and negotiation skills.
• Strong verbal and written communication skills.
• Able to work independently and follow projects through to completion.
• Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
• Thoroughness and attention to detail.
• Toast experience preferred

The Right Person Will...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.