Director, Information Technology (IT)

Director, IT RapidSOS is the leading public safety AI company that unlocks mission‑critical intelligence for first responders and security teams. We provide real‑time data from the world's largest safety network to deliver faster, smarter emergency response. About the role The Director, IT is a player‑coach responsible for building, providing strategic direction, and operating modern, scalable IT infrastructure at RapidSOS. Reporting to the Senior Director of Product Operations within the Product, Data & Engineering division, you will lead IT and serve as the bridge between IT operations and security. What you’ll do Oversee daily IT operations and own the company's application landscape, ensuring a well‑governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible Define and execute a roadmap to accelerate IT maturity by deploying AI‑assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions Identify and champion technology‑enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation Provide leadership and direction to IT Systems Admins and Help Desk staff Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions Partner with InfoSec to operationalize incident response and vulnerability management Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware What we’re looking for 8+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast‑growing technology companies Willingness to roll up sleeves for technical execution while building long‑term strategy Strong “AI mentality” to reduce operational toil through automation and AI Experience managing, integrating, supporting, and optimizing a broad portfolio of business applications with vendor and partner management Experience running IT operations for a remote‑first, international workforce Expertise in identity and access management (SSO, SCIM, MFA) and compliance frameworks such as SOC 2, ISO 27001, or HIPAA Ability to earn trust and collaborate with executives and individual contributors What we offer Opportunity to work with a passionate team solving a global challenge Competitive salary, benefits, and equity participation Dynamically flexible workplace within a highly talented team Starting pay for a successful applicant will depend on a variety of job‑related factors. The salary range for this role is $150,000 – $190,000 and will also include equity options. This position requires you to be based in Boston, NYC, Dallas, Orlando or within commutable distance. Remote work in those areas is permitted. RapidSOS is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. #J-18808-Ljbffr