Operations Associate

The Operations Enablement team in Transaction Banking (TxB) Operations supports the growth and scalability of operations to meet the business needs of TxB and its clients. Responsibilities Support operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared to support new products, features, enhancements, and client‑facing capabilities before go‑live. Partner with Product, Engineering, Risk, Legal, Compliance, and functional Operations teams to understand roadmap deliverables’ scope, assess operational impacts, track dependencies, and drive readiness activities to completion. Develop a strong understanding of the end‑to‑end Transaction Banking client journey and use that perspective to identify which teams, processes, controls, procedures, and client support models may be impacted by upcoming changes. Coordinate readiness workstreams, including stakeholder engagement, milestone tracking, issue escalation, communication planning, training coordination, procedure updates, and post‑launch follow‑up. Support user acceptance testing by helping define operational test scenarios, coordinating participation from functional Operations teams, tracking defects or feedback, and ensuring operational considerations are addressed prior to production release. Maintain clear project documentation, action logs, status updates, decision records, and readiness materials using tools such as JIRA, Confluence, Excel, PowerPoint, Power BI, and QuickSight. Contribute to Operations Enablement programs that help improve operational transparency, client experience, and execution discipline across Transaction Banking Operations. Identify, evaluate and support ways to leverage Artificial Intelligence (AI) and Machine Learning (ML) to streamline manual workflows and eliminate operations bottlenecks across TxB Operations teams. Basic Qualifications Bachelor’s degree with at least 2 years of relevant professional experience in Operations, project management, business analysis, product implementation, client service, or related financial services functions. Strong project management and organizational skills, with the ability to manage milestones, dependencies, risks, action items, and follow‑ups across multiple workstreams. Ability to partner effectively with cross‑functional stakeholders, communicate clearly, and drive alignment on operational readiness needs and timelines. Ability to understand business requirements, product changes, and client journey impacts, and translate them into practical readiness actions for impacted Operations teams. Experience supporting change initiatives, product or feature launches, operational implementation activities, or other cross‑functional delivery efforts. Experience participating in user acceptance testing, including documenting test scenarios, coordinating participants, tracking issues, and supporting readiness decisions prior to launch. Analytical mindset with strong attention to detail, sound judgment, and the ability to identify risks, gaps, dependencies, and practical solutions. Proficiency with Microsoft Excel and PowerPoint, with the ability to synthesize information into clear updates, trackers, presentations, and decision materials. Preferred Qualifications Experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions. Familiarity with the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, or production go‑live governance. Experience using JIRA and Confluence to track work, manage documentation, coordinate issue resolution, or support cross‑functional delivery. Experience with Power BI, AWS Quick, or similar reporting and data visualization tools to interpret data and generate reports (hands‑on dashboard development). Experience with process mapping, procedure documentation, control documentation, or operational workflow analysis. Comfort operating in ambiguous environments, connecting related workstreams, asking thoughtful questions, and helping stakeholders reach clarity. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. #J-18808-Ljbffr