Senior Infrastructure Operations Engineer

Position Summary As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise‑wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high‑performance virtual experience using Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI‑powered automation solutions to handle provisioning, monitoring, and self‑healing system operations. This is an incredible opportunity to leverage cutting‑edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. Primary Responsibilities Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments. Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates. Design, develop, and deploy AI‑powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI. Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self‑healing infrastructure. Use enterprise‑approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem. Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation. Troubleshoot complex Tier‑3 virtualization, session host, and workspace access issues, conducting deep‑dive root‑cause analyses to maintain high environment availability. Collaborate with research, engineering, and product teams to translate cutting‑edge infrastructure advancements into scalable, production‑ready capabilities that can be re‑used by the enterprise. Required Qualifications 5+ years of experience in engineering, designing, and managing enterprise‑scale Virtual Desktop Infrastructure (VDI) and application streaming environments. 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms. 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks. 2+ years of hands‑on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments. 2+ years of experience designing, developing, or deploying system automations, automated self‑healing workflows, or integrating intelligent software tools to optimize operational workflows. Preferred Qualifications Bachelor's degree in computer science, Information Technology. Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments. Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP‑V, CCE‑V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP. Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms. Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments. Outstanding technical troubleshooting, analytical problem‑solving, and collaboration skills. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay & Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $91,700 to $163,700 annually based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum