Manager, Parts Department

Parts Manager

The Parts Manager is responsible for running a profitable and efficient Parts Department. They will accomplish objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

*****General Motors Experience Preferred*****

Essential Job Duties and Responsibilities: (Additional duties as assigned)

Management Related:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts.
• Prepare and administer an annual operating budget for the Parts Department.
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.

Personnel Related:

• Hire, train, motivate, counsel, and monitor the performance of all parts personnel.
• Direct and schedule the activities of all parts personnel
• Provide technical assistance to parts department personnel
• Conduct meetings with parts department personnel to discuss activities and problems of mutual interest and to develop strategies for a more effective operation.
• Monitor parts personnel employee records including payroll submission.

Customer and Department Related and Other:

• Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to dealership guidelines.
• Establish and enforce pricing policy that balances volume, customer loyalty and the cost of doing business.
• Monitor and adjust inventory to minimize obsolescence.
• Establish individual parts inventory levels and balance them for maximum turnover.
• Ensure special order parts adhere to policy of prepay.
• Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Supervise stock order process.
• Develop and administer an aggressive wholesale parts program to produce profit.
• Analyze departmental operations and storage layout and revise as needed.
• Coordinate a prompt, efficient and timely flow of paperwork.
• Direct shipping and receiving efforts to endure timely processing.
• Monitor daily reports such as DOE, DOC, and sales productivity.
• Develop and produce Lost Sales Tracking Report.
• Enforce safety requirements, including but not limited to, processing of MSDS sheets on all products carried and OSHA right to know.
• Develop sales promotions.
• Take advantage of all manufacturers' inventory co-op advertising.
• Analyze sales, gross expense, and inventory monthly to maintain profit goals.
• Ensure that all purchases are properly accounted for before payment is made and use the purchase order system.
• Ensure that the work area is kept clean.
• Ensure that service personnel are immediately served.
• Maintain CSI in top 10% of group.
• It is your responsibility to support and endorse dealership policies and procedures as set forth by dealership management and manufacturers standards.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED)
• One year of experience in the automotive parts department.
• One year of supervisory experience.

Additional Requirements:

• Valid New York State Driver License.

Required Skills and Attributes:

• Must have strong team management and interpersonal skills.
• Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
• Ability to prioritize and organize work in a multitasked environment.
• Excellent verbal and written communication skills.
• Attention to detail.
• Strong organizational skills including the ability to manage multiple projects and details simultaneously.
• Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
• Ability to work productively in a fast paced, stressful environment.
• Financial and accounting knowledge.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Physical Exertion:

• Exerts up to 50 pounds of force occasionally, and/or up to 70 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Environmental Conditions:

• Work is performed in company vehicles and other locations in dealership.
• Will be exposed to noise, dust, exhaust fumes and other hazardous and non-hazardous materials.
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.