Part Time Night Auditor

Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood& Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS),Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paidfor; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departmentsand outside businesses Processes all incoming and outgoing reservation and cancellationrequests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, latecheck-out, and rebooking Handles check-out procedures swiftly and accurately and assists guestson departure. Maximizes room revenue and occupancy levels through suggestive sellingfor upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programsapplicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit cardreceipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book,franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handleincoming calls, outgoing calls, wake up calls, do-not-disturbs and the pagingof guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenancetasks Maintains procedures for credit control and handling of financialtransactions Maintains guest safety & privacy by adhering to establishedprocedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logsall transactions Completes brand specific log and follows brand and Baywood protocol forguest complaints, including escalation to management if needed, and completedfollow up Adheres to departmental communication through the effective use ofstaff meetings, log books, and bulletin boards Coordinates emergency proceduresincluding evacuations, immediately notifying management of suchoccurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts astray and city ledger, reservation deposits, credit card accounts, and room,food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accuratelydistributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in PolicyManual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may beadded at any time at the discretion of management. #J-18808-Ljbffr