Field Service Technician III

divh2Field Service Technician III/h2pThe best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moments notice. If youre in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team./ppWere searching for a true go-getter to:/pulliDiagnose mechanical, software, network, and system failures, using established procedures./liliService and repair designated equipment to Canon standards and specifications./liliReport product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping./liliHelp meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance./liliDiligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned./liliControl all technical information and Canon property assigned./liliAssist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested./liliMaintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance./liliCommunicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas./liliInterface with customer IT depts./li/ulpPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Were looking for a dedicated individual with:/pulliTypically requires general and/or vocational training plus 2 to 4 years of related experience./liliAn Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience./liliDirect experience working as a field technician./liliThe capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory./liliThe ability to travel (valid drivers license and acceptable driving record necessary)./liliCapable of excelling in a 24/7 environment, while performing shift work and on-call rotations./liliRequired to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises./liliMust be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)./liliWe are providing the anticipated rate for this role: $24.39 - $36.53 hourly./li/ulh2Company Overview/h2pAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility./ppWho We Are/ppWhere Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation./ppWhat We Offer/ppYoull be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits./ppAnd Even More Perks!/pulliEmployee referral bonus/liliEmployee discounts/liliDress for Your Day attire program (casual is welcome, based on your job function)/liliVolunteer opportunities to give back to our local community/liliSwag! A Canon welcome kit and official merch you cant get anywhere else/li/ulpBased on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners./ppWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status./ppWorkstyle Description/ppFull-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days./ppPosting Tags/pp#LI-RH1 #PM19/p/div