Veterinary Receptionist

Job Description

Job description


We are seeking an experienced and motivated Veterinary Receptionist to join our busy four-doctor team at Marbletown Animal Hospital. This role is ideal for someone who enjoys working with both people and pets and is passionate about providing exceptional client service in a fast-paced veterinary hospital.


Position Overview:
The Veterinary Receptionist plays an essential role in creating a welcoming and efficient experience for our clients and patients. This position is responsible for managing front desk duties, maintaining accurate client records, and supporting the overall flow of daily hospital operations.


Key Responsibilities:

• Greet clients and their pets warmly upon arrival and provide exceptional customer service.
• Manage appointment scheduling, phone calls, emails, and text communications while appropriately screening client and patient needs.
• Process payments for visits, medications, and products.
• Maintain accurate client and patient records using the hospital's practice management software.
• Keep the reception area clean, organized, and presentable.
• Communicate effectively with veterinarians and support staff to ensure smooth patient care and client communication.
• Assist clients with questions and address concerns professionally and compassionately.
• Support daily front desk workflow and contribute to a positive and collaborative team environment.

Qualifications:

• Veterinary reception experience preferred.
• Strong computer and customer service skills.
• Friendly, positive attitude with the ability to remain calm and professional in challenging situations.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Organized, dependable, and team-oriented.
• Excellent verbal and written communication skills.

Work Hours:

• Full-time position with flexible scheduling
• Rotating Saturdays
• Hospital hours:
  • Monday & Tuesday: 8:00 AM - 7:00 PM
  • Wednesday-Friday: 8:00 AM - 6:00 PM
  • Saturday: 8:30 AM - 3:00 PM

Compensation & Benefits:

• $18-$22/hour based on experience
• Paid Time Off (PTO)
• 401(k) with employer match
• Medical, dental, and vision insurance
• Employee discount for staff pets
• Three sets of scrubs provided upon hire, with one additional set provided for each year of employment.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.