Workers’ Compensation Coordinator

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Full Time

Job Summary: The Workers’ Compensation Coordinator is responsible for coordinating all aspects of pre-visit worker’s compensation cases for patients within the practice. This role serves as a liaison between patients, providers, employers, worker’s compensation case managers, and providers to ensure timely authorization, scheduling, documentation, and claim processing.

Minimum Education: High school diploma or GED. Associate’s degree, preferred.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum 2 years experience in case management, medical billing, medical office administration, or worker’s compensation coordination.

Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Knowledge of worker’s compensation processes, insurance verification, authorizations, and medical terminology. Sound knowledge of third-party billing coordination and claims processing. Knowledge of Electronic Medical Record (EMR) systems and medical scheduling software. Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously. Effective interpersonal skills. Excellent communication skills, both written and verbal that present clear and concise information. Detail-oriented with strong problem-solving and follow-up abilities.

Essential Functions and Responsibilities: Coordinates worker’s compensation cases from initial referral through pre-visit services. Schedules first appointments and assists patients with follow-up appointment coordination. Obtains and verifies worker’s compensation insurance information, claim details, and employer information. Communicates with worker’s compensation adjusters, nurse case managers, employers, and providers. Secures authorizations and approvals for evaluations, treatments, procedures, imaging, and therapy. Requests, tracks, and distributes medical records, work status reports, physician notes, and other required documentation for pre-visit approval. Ensures providers complete all required worker’s compensation forms and reports accurately and promptly. Maintains accurate and up-to-date case information within the electronic medical record (EMR) system. Follows up on missing information, denied authorizations, or outstanding documentation requests for pre-visit preparation. Maintains confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) and worker’s compensation regulations.

Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Orthopedics - TBJ Admin - Warren Clinic

Location:

Tulsa, Oklahoma 74146

EOE Protected Veterans/Disability