Service Advisor

Job Overview Job Type: Full time. Exempt/Non Exempt: Salary. Position Schedule / Shift: Service center hours Monday–Friday, 7:30 a.m.–6:00 p.m.; Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position. Position Summary: As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast‑paced environment. The Service Advisor plays a key role in delivering a positive customer experience and supporting overall service department performance. Key Responsibilities Serve as the primary point of contact for customers, providing a professional and positive service experience from check‑in through vehicle pickup. Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs. Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history. Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs. Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals. Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed. Qualifications High school diploma, GED, and/or technical school certification. Valid state driver's license. Minimum six months of customer service and/or sales experience. Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services. Self‑motivated team player who takes initiative, collaborates effectively, and consistently delivers results. Ability to work in a fast‑paced environment, manage multiple priorities, and professionally handle challenging customer situations. Performance will be evaluated based on production and key performance indicators (KPIs). Preferred: Bachelor’s degree. Work Environment This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone. Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations. Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation: Service Advisors will earn a competitive salary of $50,000 – $65,000 per year, with monthly bonus potential based on performance. Benefits: Health & Wellness – medical plans with multiple coverage options (HSA eligibility), prescription drug coverage, dental and vision benefits, employee assistance program, financial protection & insurance, short‑ and long‑term disability coverage, critical illness, accident, and pet insurance options; retirement & savings 401(k) plan; HSA and FSA options; time off & leave (paid time off, paid holidays, mental health day, floating holidays, volunteer day, parental, bereavement, jury duty, and military leave). Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG), professional certification support with 100% reimbursement for eligible programs, opportunities for career development and advancement. Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts, adoption assistance program. Equal Employment Opportunity Statement Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Additional Note If you have a disability and require an accommodation to help you complete our employment application process, please send an email to View email address on click.appcast.io indicating the accommodation/assistance needed, and a member of the Talent Acquisition Team will follow up to assist you within 2 business days. #J-18808-Ljbffr