Telecommunicator

Responsibilities Receive emergency and non‑emergency calls and use CAD to obtain and relay information. Prioritize calls and alarms, coordinate response procedures, and dispatch public safety personnel. Maintain public safety communications logs and databases. Operate complex telecommunications equipment, including multi‑line phone systems, multi‑channel police consoles, two‑way radios, scanners, security cameras and Division of Criminal Information terminals. Apply knowledge of FCC rules and regulations, public safety operations, and telecommunications technology to support incident management. Remain calm and composed in high‑stress situations, maintain confidentiality and discretion, and work effectively with a diversified community. Qualifications High school diploma and sufficient experience to demonstrate ability to work under pressure. Certification as a Division of Criminal Information computer operator, or ability to achieve certification within 45 days of employment. Basic Telecommunicator Certification in accordance with the North Carolina Criminal Justice Training and Standards Commission, or ability to achieve certification within one year of employment. Knowledge, skills, and abilities in FCC regulations, public safety operations, and telecommunications technology. Physical and mental capability to operate and troubleshoot complex telecommunications and computer equipment. Ability to multi‑task, make instant decisions in emergency situations, work independently and as a team member, and effectively communicate with the community. Availability to work 12‑hour permanent day or night shifts, including weekends, holidays and overtime. Position is full‑time, 12 months per year. #J-18808-Ljbffr