Client HR Business Advisor I

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we’re combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you’ll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Provide expert consultation to clients on human resource matters, best practices, and employee handbook options. Address and identify compliance concerns related to state and federal employment laws, ensuring clients are well-informed and compliant. Responsibilities Advises clients regarding human resources matters, best practices, and employee handbook options. Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources. Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention. Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance. Offers innovative solutions or overcomes objections when resolving problems. Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic. Supports client handbook creation and changes by partnering with clients to gather relevant information. Fields inbound and makes outbound calls to support clients with available products and services. Evaluates and responds to inquiries regarding client billing and account information. Participates in special projects as assigned. Qualifications Associate's Degree - Preferred 1 year of experience in Client Service, Human Resources, HR Education, or combination of all. Innovation - Preferred Consulting - Preferred Customer Service - Preferred Operations - Preferred Communication - Preferred Outbound Calls - Preferred Billing - Preferred Labor Law - Preferred Overcoming Objections - Preferred Human Resource Management - Preferred Call Center Experience - Preferred Content Creation - Preferred Inbound Calls - Preferred New Product Development - Preferred Research And Development - Preferred Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well‑being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. #J-18808-Ljbffr Paychex