Telecom Expense Program Manager

Alaska Airlines

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Telecom Expense Program Manager

The Telecom Expense Program Manager is a subject matter expert in telecommunications vendor and expense management, network deployment lifecycle, and connectivity governance for Alaska. This role owns telecom expense management, vendor strategy, financial governance, inventory integrity, and lifecycle management across voice, data, and mobility services while partnering with Finance, Supply Chain, and Network Engineering to optimize spend, improve efficiency, and strengthen resiliency. As an individual contributor, this role uses considerable judgment to manage telecom deployments, support budget optimization and mobile data plan governance, and provide recommendations on telecommunications trends and infrastructure improvements.

Key Duties

• Act as a subject matter expert in telecommunications expense management, vendor management, connectivity governance, and network deployment lifecycle across voice, data, and mobility services.
• Own the full Telecom Expense Management (TEM) lifecycle, including budgeting, forecasting, accruals, invoice validation, dispute management, billing reconciliation, variance analysis, cost allocation, and oversight of third-party TEM providers managing $10M+ in annual spend.
• With minimal direction from leadership, exercise considerable judgment to make decisions within telecom expense, vendor, inventory, and circuit governance processes to optimize spend, improve operational efficiency, strengthen resiliency, and support business and technology objectives.
• Make recommendations to address business challenges and opportunities in telecommunications spend, carrier contracts, network infrastructure, mobile data plans, service utilization, and vendor performance, including opportunities to reduce costs, improve service quality, and eliminate stranded assets or unused or inactive service charges.
• Guide, influence, and coach Finance, Supply Chain, Network Engineering, vendors, and other cross-functional partners to support accurate financial planning, contract negotiation, SLA management, inventory integrity, circuit order governance, deployments, decommissions, and change or disconnect management.
• Deliver reporting, dashboards, and executive-level insights on telecom spend, usage, trends, optimization opportunities, and performance metrics; define and track KPIs such as utilization, cost performance, service quality, and vendor performance.
• Assess telecom providers, market trends, technology changes, and business requirements to inform strategic vendor decisions, quarterly business reviews, escalations, contract rationalization, and improvements to Alaska Airlines and Hawaiian Airlines network resiliency and cost effectiveness.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience in telecommunications expense management, accounting, or supply chain supporting Information Technology and telecommunications.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience with large enterprise (10,000+ users) telecom and mobility carrier contracts, including voice, data, and mobile services.
• Excellent verbal, writing, and presentation skills.
• Strong data analytics and financial modeling skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Understanding of carrier billing, tariffs, services, and fee structures.
• Excellent organization, time management, and follow-up skills.
• Project Management skills.
• Skilled with dashboarding tools (Power BI, Tableau), advanced Excel, and PowerPoint for presentation of complex quantitative data.
• Vendor sourcing / contract negotiation experience.
• Telecom inventory / asset management systems.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$99,850 -- $149,800 / year

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

7/12/2026

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Seattle - Hub