Seasonal Office Support Representative - Indian Head

Office Support Representative

Liberty Military Housing Own your passion for service!

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.

A Day in the Life of a Office Support Representative

As the Liberty Military Housing Office Support Representative, you will be answering phones and taking messages. You will be responsible for administrative tasks including filing, shredding, organizing, and creating move in packets and gifts. You need effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

• Administrative tasks including filing, shredding, organizing, and creating move in packets and gifts.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence / notices (3 day, move out charges, renewals other important resident notices that pertain to maintenance services, etc.).
• May participate in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.
• Promotes positive resident relations by answering the phone professionally, conducting yourself to LMH standards, and respond on a timely basis to ensure resident satisfaction.
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required).
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.
• Position may require climbing stairs as well as walking and standing for long periods of time.
• Must be able to lift and carry up to 20 Ibs.
• Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
• May require use of personal/company vehicle or electrical cart.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Pay Range: $17.00 Hourly