Sheriff's 911 Call Dispatcher

Job Overview The Sheriff's 911 Call Dispatcher works under supervision, receiving telephone reports of emergency and non‑emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Key Responsibilities • Receive and process telephone reports of incidents. • Take accurate notes and prepare concise reports. • Operate modern office equipment and communications gear. • Read maps and identify major geographical points in Sacramento County. • Analyze situations accurately and take effective action. • Follow written and verbal instructions, maintain confidential records, and ensure accurate documentation. • Communicate clearly and concisely, both verbally and in writing. • Maintain customer service skills and ensure customer commitments are met. Knowledge Basic office procedures, methods, and operation of modern equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Report writing techniques Major streets, highways, and districts in Sacramento County Principles of effective customer service Abilities Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Learn to operate communications equipment used by the Sheriff’s Office Analyze situations accurately and take effective action Follow written and verbal instructions Learn relevant laws, rules, and regulations Establish and maintain cooperative, effective working relationships with customers, co‑workers, other agencies and the general public Communicate clearly and concisely, both verbally and in writing Analyze situations accurately and adopt an effective course of action Effectively organize and prioritize work assignments Keep accurate and orderly records Maintain confidential information Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Speak and understand English clearly and concisely Minimum Qualifications Graduation from high school or satisfactory completion of an acceptable General Education Development (GED) test One year of full‑time paid experience where the main duties involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume General Qualifications POST Requirement : Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class Successful completion of POST Public Dispatchers’ Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations Typing Requirement : Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82‑602, Personnel Policies, and applicable federal and state laws License Requirement : A valid California Driver License, Class C or higher, shall be required at the time of appointment Security Clearance : Prior to appointment in this class candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff’s Office, and successfully pass a medical examination and psychological screening Physical Requirements : Visually distinguish between red, green and orange colors Have sufficient hearing to clearly understand speech over a telephone Have sufficient vision to distinguish depth and colors on a computer screen Have sufficient dexterity to constantly use a keyboard and mouse Verbally communicate to exchange information over telephone Working Conditions : Work in emotionally stressful situations Work various shifts to provide 24‑7 coverage, including nights, weekends, and holidays On a continuous basis, answer a high volume of telephone calls in a call‑center environment Wear and maintain a designated Sheriff’s uniform Probationary Period : Twelve (12) months Equal Opportunity Statement We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at View email address on click.appcast.io or View phone number on click.appcast.io, CA Relay 711. For more information, visit Reasonable Accommodation Requests - Job Applicant Instructions. #J-18808-Ljbffr