Drug Test Scheduling Coordinator

Job Description

Job Description

Monday thru Friday 8a-5p
$18-$23/hr based on experience
Drug Test Scheduling Coordinator will manage the scheduling of DOT and Non-DOT drug and alcohol tests for clients.
Responsible for coordinating testing appointments through online systems, communicating with clients and collection sites, and ensuring all testing is scheduled accurately, promptly, and in compliance with applicable regulations.

Communicate testing instructions, locations, and required timelines to clients clearly and professionally

Handle time sensitive requests, including post-accident, reasonable suspicion, random, and pre-employment tests
Monitor scheduled tests to ensure completion within required DOT and client-specific timeframes
Manage rescheduling, cancellations, and urgent same day requests as needed
Maintain accurate electronic cords and documentation in compliance with DOT regulations, company policies, and privacy standards
Respond to client inquiries by phone, email, and internal systems in a timely and professional manner
Identify scheduling conflicts or delays and escalate issues when necessary
Maintain strict confidentiality when handling sensitive client and employee information

High school diploma or equivalent required
Experience in scheduling, administrative support, or customer service required
Proficiency with online scheduling tools, databases, and standard office software
Strong organizational skills, computer skills, attention to detail, excellent written and verbal communication skills required
Previous experience with DOT drug and alcohol testing is preferred
Knowledge of DOT testing requirements, timelines and procedures is preferred
Experience working with DOT regulations is preferred