General Manager

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.

• Oversees the general cleanliness of the front-of-house and the entire venue.

• Conducts decision-making process for interviewing, hiring, and training new applicants.

• Oversee the scheduling, growth opportunities, and team member development of all front-of-house team members.

• Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations.

• Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.

• Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events.

• Possesses in-depth knowledge of operational systems, which includes payroll, inventory, and purchasing.

• Regulates all executive-level POS functions.

• Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards.

• Oversees Department of Health and company sanitation standards.

• Oversees that the venue is compliant with all federal, state, and local laws and regulations, and company policies.

• Coaches and develops front-of-house team members by setting clear guidelines and expectations.

• Oversees that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.

• Ensures all team members are compliant with all front-of-house standards and procedures.

• Possesses in-depth knowledge of all food and beverage menus.

• Oversees that all guest and team member concerns are resolved.

• Practical knowledge of the job duties of all supervised team members.

• Communicates clearly and concisely with heart-of-house team members during service.

• Oversees the completion of all opening and closing procedures as prescribed by the company.

• Oversees the replacement or repair of all breakage and damage to equipment or furniture.

• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Assist and/ or complete additional tasks as assigned 

EDUCATION/WORKING KNOWLEDGE:

• Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential.

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.

• Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.

• Must be organized, self-motivated, and proactive with strong attention to detail.

• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills

• Ability to work under pressure and meet deadlines

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• Excellent written and verbal communication skills required

• Must have good positive energy throughout the day

• Must be able to read the computer monitors and print legibly

• Must be able to sit and/or stand for extended periods of time

• Must be able to move quickly through work and set the pace in the office

• Must be able to push and lift up to 40 lbs.

• Small to Medium office environment

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• 5-30% Local Travel (United States)

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Ability to maintain a high level of confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner