Patient Access Associate - Outpatient - Per Diem/Day Shift

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Job Patient Access Associate Hours Flexible – Per Diem – this position is looking for someone who is available weekdays and weekends with flexible availability. The outpatient centers are open until 6:30 pm and have Saturday and Sunday hours. Location Employee will primarily work at the hospital but can float to Monroe Surgical Center (Monroe) and the Breast Center (East Windsor). Department Outpatient/Ambulatory Care Summary The Patient Access Associate is responsible for registering patients into the computer system. The Patient Access Associate will collect, verify and enter patient's required demographic and insurance information to ensure accurate and timely reimbursement. They will collect and process any co‑pays or time of service payments. The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patient outcomes and care. Day‑to‑Day Responsibilities Greeting patients with a positive and professional attitude and initiating the registration process. Properly entering the required fields within the ADT system to ensure patient safety and create visits appropriately in the ADT system. Performs follow‑up on assigned third‑party accounts for all in‑house admissions and select outpatients (e.g., PAT, Radiation and Oncology). Follow‑ups include completing tasks such as verifying eligibility, obtaining benefits, ensuring pre‑certification and/or authorization/referral requirements have been completed. Demonstrating flexibility and adaptability to fast‑paced, changing work environments. Demonstrating and appropriately documenting out‑of‑pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules. Collecting time of service and point of service payments according to policy. Referring patients to Financial Counselor for assistance when necessary. When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation on Wheels (WOW). Qualifications Required: H.S. Diploma/GED, strong customer service skills. Preferred: two years of medical experience, with previous hospital or physician office registration/insurance verification experience. Why choose Penn Medicine Endless opportunities for career growth. Penn Medicine believes in its people – the organization can only be successful with our valued employees. Access to over 1300 courses to provide professional and personal growth. Access to Penn Medicine’s Wellfocused program which supports emotional and physical wellness. Access to hundreds of employee discounts. Salary Range $17.05 – $26.44/Hourly As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. Click here for information on UPHS’s Benefits. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. #J-18808-Ljbffr Penn Medicine, University of Pennsylvania Health System