Office Manager

Job Description

Job Description

Office Manager

Senior Helpers of Glenwood Springs

 

Senior Helpers of Glenwood Springs is looking for an organized, dependable, and people-oriented Office Manager to help run the day-to-day administrative operations of our growing home care agency.

 

This is more than a front-desk position. Our Office Manager will play a central role in keeping our office organized, our caregivers supported, our billing and payroll accurate, and our clients and families well taken care of.

 

We are a locally owned Senior Helpers franchise serving the Roaring Fork Valley and surrounding Western Slope communities. We are building a small, capable team where people are trusted to take ownership of their work and help create better ways of doing things as we grow.

 

Why Work With Us?

 

• Autonomy — We hire capable people and give them room to do their jobs without micromanagement.
• Variety — This position touches several parts of the business, so your workday won't consist of the same few tasks over and over.
• Meaningful work — The work happening in our office directly supports local seniors, their families, and the caregivers who serve them.
• Small-team environment — You will have a real impact on how our office operates and grows.
• Great Place to Work® Certified

  What You'll Do

 

Office & Client Support

 

• Help manage the day-to-day administrative operations of the office.
• Answer incoming calls and communicate professionally with clients, families, caregivers, applicants, and community partners.
• Enter prospective client leads and maintain accurate information in our home care software.
• Prepare client welcome packets, Care Plan Binders, employment paperwork, and other required documentation.
• Maintain organized and accurate electronic and physical records.
• Help keep the office professional, welcoming, and running smoothly.

Billing, Payroll & Accounting Support

 

• Prepare and review client billing for accuracy and timeliness.
• Monitor accounts receivable, record payments, and follow up on outstanding balances.
• Maintain documentation related to 3rd Party payor programs.
• Enter and organize vendor invoices and assist with accounts payable.
• Review caregiver timekeeping, pay rates, and hours for accuracy.
• Prepare caregiver and internal payroll according to established deadlines.
• Maintain accurate supporting documentation for billing, payroll, and accounting.

Recruitment & Caregiver Onboarding

 

• Help move caregiver applicants through the hiring and onboarding process.
• Coordinate reference checks, background checks, and required employment documentation.
• Prepare new-hire paperwork and onboarding materials.
• Maintain complete and accurate caregiver personnel files.
• Enter and maintain caregiver information in our home care software.
• Help caregivers complete onboarding and training requirements.

General Operations

 

• Track administrative deadlines and follow up when something needs attention.
• Help develop and improve office processes as the business grows.
• Assist other members of the team when needed.
• Handle other reasonable office and administrative responsibilities that come with helping run a growing small business.

What We're Looking For

 

• Two or more years of experience in office administration, office management, healthcare administration, payroll, bookkeeping, HR, or a similar role.
• Strong organization and attention to detail.
• Comfort working with payroll, invoices, spreadsheets, records, and business software.
• Homecare and/or WellSky experience is a plus.
• Strong written and verbal communication skills.
• Good judgment when handling confidential information.
• Ability to prioritize when several things need attention at once.
• A friendly and professional manner with clients, families, caregivers, and applicants.
• Someone who follows through, takes ownership, and doesn't need to be reminded about every next step.

 

Experience in home care, healthcare, payroll, HR, bookkeeping, or medical-office administration is helpful, but not required for the right person.

If you're someone who likes keeping things organized, noticing what needs to be done, and being the person others can depend on, we'd like to hear from you.

About Senior Helpers of Glenwood Springs

Senior Helpers of Glenwood Springs is an independently owned and operated Senior Helpers® franchise providing non-medical in-home care to seniors and families in Western Colorado. Our goal is to help seniors remain safe, independent, and connected to the communities they call home while providing their families with dependable support and peace of mind.

 

Senior Helpers of Glenwood Springs is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

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