T Mobile Authorized Retailer Assistant Manager

Benefits Commission 401(k) Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Company Luna Wireless is an Authorized T-Mobile Retailer and one of the largest in the US. Overview The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success. Job Responsibilities Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. Ensure that every customer need is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem. Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations. Effectively manage customer wait time. Stay current on products, services, and promotions. Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact with Mobile Associates to ensure they meet or exceed defined monthly success measurements and complete assigned training on time. Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep displays current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems and corporate/store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Experience You’ll Bring 1 year of customer service and/or sales experience; retail environment preferred Available to work a varied schedule including nights, weekends, and holidays Ability to lead and mentor people to deliver great results Outstanding communicator with ability to interact with teammates and customers What’s In It For You Competitive base pay, plus commissions Benefits for part-time and full-time employees Medical, dental and vision benefits 401K Plan Generous paid time-off programs Phone service discounts Serious growth potential for your career Opportunity to join a company revolutionizing the wireless industry Requirements At least 18 years of age Legally authorized to work in the United States High School Diploma or GED #NeverStopGrowing Luna Wireless encourages diversity and inclusion and is an equal opportunity employer. We welcome everyone to our team and strive to build a diverse, inclusive, and authentic workplace. #J-18808-Ljbffr GP Mobile