Affiliate Program Administrator

Cruise.com one of the internets largest cruise sellers.

JOB DESCRIPTION

Job Title: Affiliate Program Administrator

Dept: Affiliate Division

Reports to: Director of Host Agency Division

Job Classification: Non-Exempt

Location: In-House Dania Beach, FL

About Cruise.com Host Agency Division
The Cruise.com Host Agency Division is where travel entrepreneurs turn ambition into success. We power a nationwide network of independent travel advisors with the tools, technology, and partnerships they need to sell more, earn more, and grow faster. With access to top cruise lines, competitive commissions, and hands-on support, we help our affiliates stay ahead in a fast-moving industry. Our team is at the center of it all-driving innovation, solving problems, and delivering the resources that fuel real business growth. If you're excited by the idea of supporting a high-performing network, making a direct impact, and being part of a collaborative, fast-paced office environment, you'll fit right in.

Overview
Ready to step into a role where you can make an immediate impact? Cruise.com is looking for an In-House Affiliate Program Administrator who thrives in a dynamic office setting and enjoys being the go-to person for solutions, support, and execution. This role works directly within our Affiliate Division-collaborating closely with internal departments and supporting our network of travel advisors. You'll play a key role in maintaining operational efficiency, resolving issues in real time, and enhancing the overall affiliate experience.

Key Responsibilities
• Manage and support day-to-day affiliate operations within the office environment
• Serve as a primary point of contact for affiliates and internal departments
• Resolve inquiries, disputes, and special requests in a timely and professional manner
• Maintain expert knowledge of affiliate systems, processes, and policies
• Coordinate with IT and development teams to report and track technical issues
• Assist in improving workflows, documentation, and operational procedures
• Support in-office trainings, meetings, and affiliate engagement initiatives
• Review and update marketing materials, affiliate websites, and internal documentation
• Monitor booking activity, invoices, and system accuracy (ABE/ABC or similar systems)
• Ensure all communications meet company standards for professionalism and accuracy


Qualifications
Required :
• Associate degree or equivalent work experience
• Background in customer service, sales, or operations
• Strong communication and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)


Preferred:
• Bachelor's degree in Business, Marketing, or related field
• Experience in the travel, cruise, or hospitality industry
• Familiarity with booking platforms or affiliate programs
• Bilingual (English/Spanish)
• Experience with CRM systems or operational tools


Work Environment
• On-site, office-based position in Dania Beach, FL
• Collaborative team environment with direct interaction across departments
• Computer-based role (up to 8 hours daily)
• Occasional participation in events, trainings, or trade shows


Benefits & Perks
• Exclusive travel industry rates
• Familiarization (FAM) trip opportunities
• Career growth within a rapidly expanding division
• Team-oriented, collaborative office culture
• Stable, structured in-house work environment


Cruise.com is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances.