AI Business Analyst

AI Business AnalystLocation: Middle Tennessee preferred OverviewThis role sits within the EUC (End User Computing) organization's new Agentic AI Platform initiative — an internal, tailored AI co-pilot for employees. The agent is being built now, with rollout beginning next month and additional phases continuing through the rest of the year. The immediate goals are to reduce Tier 1 help desk consumption and increase employee productivity.We're looking for a Functional/Technical Consultant who can bridge the gap between the technical team building the AI agent and the HR stakeholders who own the business outcome. This is not a hands-on development role — some familiarity with development is a plus, but not required.What You'll OwnAct as the primary point of contact between HR directors and the technical/engineering teamManage expectations on both sides — translating business needs into scope the technical team can execute against, and translating technical realities back to stakeholdersProvide regular project updates through the reporting chain (to the director, and up through leadership)Help steer and evaluate agent behavior as the platform is built and refinedSupport the team through each rollout phase across the yearDay-to-DayManage stakeholder expectations on an ongoing basisWork directly with the technical team to make sure work stays within agreed scopeJoin regular check-ins with HR directors and project leadershipRequired SkillsetWorking understanding of AI/agentic architectureAbility to understand agent behaviors and help steer/tune themStrong stakeholder management — comfortable managing expectations across both business and technical audiencesBackground knowledge of IS/ITFamiliarity with Gen AI or AI development concepts (formal development experience not required, but useful)Ideal Candidate ProfileExperienced professional, not a recent graduate — this is a high-level resourceComfortable operating as a functional/technical consultant rather than a builderPrior exposure to AI/Gen AI projects, courses, or initiatives is a strong plusFlexible on total years of experience if the AI/Gen AI background is strong