Sales Support Associate

With us You do
WORK THAT MATTERS

We are the most trusted partner imaging the unknown by creating foresight capabilities quicker to discover and prevent threats. Our solutions contribute to the improvement of people's health and safety daily. With us you do work that truly matters.

We are a global provider of X-ray detector solutions and services for medical, security, and industrial applications. Our solutions range from sensor components to optimized detector subsystems with ASICs, electronics, mechanics, software, and algorithms.

Our net sales totalled EUR 101 million in 2025. We have around 700 active customers in over 40 countries. We employ around 500 people in Finland, China, India, France, and the US. Our company's shares are listed on the Nasdaq First North Growth Market Finland.

We are currently seeking a motivated and detail-oriented professional to join our team in Billerica, Massachusetts as an:

Sales Support Associate

Are you interested in joining a cutting-edge global technology company and working alongside innovative colleagues around the world? Would you like to contribute directly to technologies that help make the world safer and healthier?

If so, we invite you to become part of a customer-focused organization at the forefront of X-ray imaging solutions for threat detection, industrial inspection, and medical applications.

Position Overview

The Inside Sales Associate supports sales and marketing activities across our Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution.

Key Responsibilities

Sales Operations & Customer Support

• Receive and process customer purchase orders within the ERP system
• Coordinate order fulfillment and confirmations with internal operations teams
• Communicate logistics and shipment details to customers
• Manage import/export documentation and processes
• Generate and deliver customer invoices
• Receive and process RMA requests
• Open and manage RMA cases within the CRM system
• Coordinate communications and logistics between customers and service teams
• Support selected CRM administration activities

Sales & Marketing Support

• Assist with lead generation and qualification
• Support customer issue resolution and general customer communications
• Handle incoming phone calls and emails
• Welcome office visitors and coordinate inbound/outbound shipments
• Process customer remittances
• Assist with inventory management activities
• Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates
• Support trade shows, exhibitions, and marketing events
• Assist with office administration including invoices and supplies management

Qualifications

• 3-5 years of experience in import/export logistics or sales operations
• Familiarity with ERP systems, preferably Infor LN or Baan
• Experience with CRM platforms, preferably Salesforce
• Strong Microsoft Office skills
• Customer-focused mindset with excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Self-motivated, proactive, and team-oriented approach
• Fluent English communication skills, both written and verbal
• Additional language skills are considered an asset
• Bachelor's degree in Business Administration or equivalent
• Experience in international business and/or scientific or high-technology industries is preferred

Why Join DT?

DT offers a challenging and rewarding opportunity within a growing international high-technology company. You will work alongside experienced professionals in a collaborative global environment while contributing to technologies that truly make a difference.

We offer a competitive compensation package and excellent benefits.

This position reports to the Vice President, Sales Americas and is based in our Billerica, Massachusetts office. Please note that this is an on-site position and not eligible for remote work.

Apply

Interested candidates are encouraged to send their resume and salary requirements through our recruitment system.

Department Americas Business Unit Locations Boston