Sales Support Specialist II

Xylem Job Opportunity

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary Core Responsibilities and Tasks

• The right candidate will manage order to cash responsibilities.
• Enable sales by providing pre-sale support supplying customer quotations.
• Post sales support including order management, order entry execution, revenue recognition, updating customer delivery dates, handling RMA's and returns.
• Escalation resource for customer complaints and order issue investigations and resolutions.
• Facilitates new customer set-up; gathers and provides various forms for purpose of sale and account retention.
• Support of Field Service updating dates in ERP system, releasing invoicing after service work completion.
• Support of Rental Fleet Services releasing monthly invoices for payment.
• Builds strong and cohesive relationships, promotes teamwork within team.
• Develop working knowledge of SAP ERP system, CRM quoting system.
• Develop working relationship with supporting functions purchasing, shipping & receiving, and finance.
• Continually builds good customer relations.
• Other duties may be assigned from time to time by management.

Position Requirements

• FORMAL EDUCATION: Required: High school diploma or equivalent plus 3 years of applicable experience in sales coordination or administrative support roles OR Bachelor's degree with 1 year of applicable experience in sales coordination or administrative support roles.
• KNOWLEDGE & EXPERIENCE: Required: Strong communication skills both verbal and written; Strong organization skills; Approachable and pleasant; Ability to collaborate with other disciplines within the organization; Results oriented professional who respects and values team members; Experience with Microsoft Office applications (Outlook, Word, Excel); ERP Prior order entry knowledge (SAP preferred); Customer quoting (CRM preferred)

Additional Details

TRAVEL REQUIREMENTS: 5%

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!