Fulfillment Specialist

Responsibilities IGT's Order Fulfillment Representative performs sales order processing of spare parts tickets. Duties include but not limited to researching customer requests, generating quotes, managing orders, planning and expediting shipments when necessary. Other specific duties include: Processes high volume parts tickets with guidance. Works with Inside Sales and customers to ensure timely and accurate documentation and delivery of machines. Achieves expected levels of accuracy in accordance with Tier II Quality Objectives. Works directly with customers to ensure timely and accurate documentation and delivery of machines according to strict compliance regulations. Coordinates between IGT departments and customer regarding order status, compliance issues, product availability, pricing, documentation and delivery of parts. Performs additional duties as assigned. Qualifications High School Diploma or equivalent Years of Experience: 1 year of work experience preferably in a sales order administration or manufacturing customer service role Other: Proficiency in Microsoft Office Applications Self starter and ability to produce high level results without supervision Work well under pressure in a fast pace environment Cross-functional team communication with internal and external partners High level attention to detail SAP experience preferred Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $20/hr – $24/hr USD, based on a good‑faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. #J-18808-Ljbffr