Technical Support Engineer

Customer Support EngineerTRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on, on-site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.What you will doSupport customers on-site and remotely with troubleshooting, repairs, and machine performance questions.Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machinesWork with applications, engineering, production, and other internal teams to solve technical problems.Provide customer training on machine operation and basic repair tasks.Document service work clearly and accurately, including mission reports, expense reports, and safety records.Manage assigned tools, equipment, vehicle, and parts inventory responsibly.Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.What you bringMechanically inclinedPrior troubleshooting experienceExperience in a manufacturing, sheet metal, or technical service environment is preferred.Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipmentComfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.Strong communication skills and a customer-focused mindset.Ability to organize your schedule, manage multiple priorities, and work independently.A valid driver's license with a clean driving record.Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.Why TRUMPFWork with advanced technology that supports customers across manufacturing industries.Build your skills through factory training, technical resources, and collaboration with experienced teams.Join a company known for innovation, quality, and long-term customer partnerships.If you enjoy solving technical challenges, helping customers, and working with advanced equipment, we would love to hear from you.Pay Range: $34.41 to $57.56TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at View phone number on click.appcast.io or at View email address on click.appcast.io. This contact information is for accommodation requests only and can not be used to inquire about the status of application.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.