IT Support Engineer

Job Description

Job Description

IT Support Engineer I/II (On-Site)

Company: Integration Technologies

Location: Irvine, CA (100% On-Site — this is not a remote or hybrid role) Employment Type: Full-Time Reports To: IT Manager / IT Director Travel Required: Yes — local travel to satellite offices and occasional out-of-state travel

About the Role

We are seeking an experienced IT Support Engineer (Level 1/Level 2) to join our team at our Irvine, CA facility. This is a hands-on, in-person role supporting end users, infrastructure, and business systems across the organization. The ideal candidate is a versatile IT generalist with a strong technical foundation in Microsoft Office 365, Azure cloud administration, networking, and enterprise ticketing systems, who is comfortable working both independently and as part of a team in a fast-paced environment.

This role requires someone who can travel locally between company offices as needed and periodically travel to other states to support remote locations, new office setups, or on-site projects. Traveling is key requirement for this position.

Key Responsibilities

Level 1 Support

• Serve as the first point of contact for all IT-related issues via phone, email, chat, and ticketing system
• Log, triage, and prioritize incoming support tickets in Jira Service Management or Freshservice
• Provide desktop, laptop, mobile device, and peripheral (printer/scanner/monitor) troubleshooting and support
• Perform new hire onboarding: account creation, hardware provisioning, software installation, and workstation setup
• Perform employee offboarding: account deactivation, equipment retrieval, and data preservation per company policy
• Reset passwords, unlock accounts, and manage basic user permissions in Active Directory / Azure AD (Entra ID)
• Provide basic support for VPN connectivity, Wi-Fi access, and remote access tools
• Maintain accurate asset inventory records for hardware and software licenses
• Escalate complex issues to Level 2/3 support or vendors as appropriate, with clear documentation

Level 2 Support

• Administer and support Microsoft Office 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
• Manage user accounts, licensing, groups, and security policies in Microsoft Azure / Azure Active Directory (Entra ID)
• Configure and troubleshoot networking components: switches, routers, firewalls, VLANs, DNS, DHCP, TCP/IP
• Support and maintain wired and wireless network infrastructure across multiple office locations
• Administer endpoint security tools (antivirus/EDR), patch management, and software deployment
• Support Mobile Device Management (MDM/Intune) for company-owned and BYOD devices
• Assist with server maintenance, backups, and disaster recovery procedures
• Configure and support VoIP phone systems and conferencing/AV equipment in conference rooms
• Support printer/copier fleet management and vendor coordination
• Assist with IT projects such as office relocations, new site setups, and infrastructure upgrades
• Maintain IT documentation, SOPs, and knowledge base articles
• Ensure compliance with internal security policies and data protection standards
• Travel to satellite offices and other states as needed for installs, migrations, audits, or emergency support

Required Qualifications

• Minimum 5 years of hands-on IT support experience (Level 1 and Level 2)
• Strong working knowledge of Microsoft Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive, Intune)
• Proven experience with Microsoft Azure cloud services and Azure Active Directory (Entra ID)
• Solid understanding of networking fundamentals : TCP/IP, DNS, DHCP, VLANs, VPN, firewalls, switches, routers, Wi-Fi
• Hands-on experience with Jira Service Management or Freshservice (or similar ITSM/ticketing platforms)
• Experience with Active Directory user/group management and Group Policy
• Experience with Windows OS (10/11) and general troubleshooting; macOS support experience a plus
• Experience with endpoint management and MDM tools (Intune, Jamf, or similar)
• Familiarity with backup and disaster recovery procedures
• Experience supporting VoIP phone systems , video conferencing, and AV equipment
• Basic scripting/automation knowledge (PowerShell) is a plus
• Experience with printer/copier setup, network shares, and peripheral support
• Understanding of cybersecurity best practices : antivirus/EDR, patching, phishing awareness, data protection
• Excellent customer service, communication, and documentation skills
• Ability to lift and move IT equipment (up to 50 lbs) and work in server/telecom closets
• Valid driver's license with a clean driving record (required for local and inter-office travel)
• Must be able to travel locally on short notice and travel out-of-state as business needs require (occasional overnight travel)

Certifications (Preferred, Not Required)

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Azure Fundamentals / Azure Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation

Work Environment & Conditions

• This position is 100% on-site at our Irvine, CA facility — no remote or hybrid work option
• Requires regular local travel between company office locations
• Requires periodic travel to other states, including occasional overnight stays, for office setups, migrations, or on-site support
• Standard business hours with occasional after-hours or weekend availability for maintenance windows, migrations, or emergency support
• On-call rotation may be required

Pre-Employment & Ongoing Screening Requirements

• Must pass a comprehensive criminal background check
• Must have and maintain a clean/clear driving record (MVR check required)
• Must pass a pre-employment drug screening
• Subject to periodic/random drug testing throughout employment
• Employment begins with a 90-day probationary period ; performance and fit will be formally evaluated at the 90-day mark to determine continued employment
• Must be legally authorized to work in the United States

What We Offer

• Competitive salary based on experience
• Medical insurance
• 401(k) with company match
• Paid time off and company holidays
• Company-provided equipment and travel expense reimbursement