Client Service Representative

Client Services Representative Location(s): CT/Remote Role Type: Full-time, Non-Exempt Salary: $45,000 per year + annual performance-based bonus (actual compensation is individualized based on location, skills, licensure, experience, and education). Our total compensation package includes health, vision, dental insurance, 401k, paid time away, volunteer days, and more. For details, view Osaic Benefits. Summary As a member of our customer-facing organization, you will engage directly with over 11,000 Financial Professionals across the country, helping grow and support their firms. As part of the Advisor Services team in the Operations and Technology Solutions organization, you will work closely with team members in all aspects of operational and transactional activities via phone and processing. You will perform a variety of administrative and sales support activities for Osaic Institutions clients in conformance with established objectives, policies, and procedures. A collaborative and entrepreneurial approach will drive success as you learn and navigate all aspects of Financial Professional support. Your contributions will ensure that our Financial Professionals receive best‑in‑class service in every interaction with Osaic. Education Requirements Bachelor’s degree preferred. High school diploma (or equivalent) with significant experience considered in lieu of a degree. Minimum of a high school diploma or equivalent is required. Responsibilities Respond to investment executive and client needs, concerns, and questions. Ensure adherence to established policies and procedures to maintain accuracy of execution and timeliness with respect to market deadlines. Assist in account opening processes. Perform initial checks of paperwork for accuracy and completeness. Act as a liaison between the investment executive and clearing firm, fund company, and carrier to allow transactions to flow without interruption or delay. Maintain electronic client files and documentation on proprietary web‑based software. Provide the highest level of service and responsiveness to customers. Ensure client satisfaction continues to be a distinguishing selling point for Osaic Institutions in the market space. Suggest and implement new policies and procedures based on business and regulatory changes. Basic Requirements Strong verbal and written communication skills. Client-service oriented. Ability to quickly learn and apply new information. Ability to handle multiple tasks simultaneously. Detail-oriented. Excellent organizational skills. Ability to work independently. Excellent problem‑solving skills. Time‑management skills. Preferred Requirements FINRA Series 7 License. Prior customer service experience. Financial services experience. Equal Opportunity Employer Osaic is an equal‑opportunity employer. We celebrate diversity and hire the most qualified candidates without regard to age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law. Eligibility Applicants for employment in the US must have valid work authorization that does not require current or future sponsorship of a visa for employment authorization in the US by Osaic. Unqualified Applications Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting. Recruiting Agencies Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions. #J-18808-Ljbffr